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Desktop Support Lab Technician

  • Location: Caledonia, 49316
  • Salary: $23.33 - $23.33 per hour
  • Job Type:Contract

Posted 12 days ago

Come work for one of the largest insurance companies in the U.S. and help people and businesses become smarter and better prepared to protect the things that matter most to them.

Position: Desktop Support Lab Technician
Location: Caledonia, MI 49316
Term: 6 months

Day-to-Day Responsibilities:
  • Focus on desktop support work and involvement in the Caledonia Imaging Lab initiatives.
  • Work includes building and configuring Dell and Lenovo laptops and desktops with Microsoft Windows 10, Outlook 365, all Office products, and various stand-alone applications, such as SAP, Quick 32, Altiris, and many others.
  • Working in a group environment to identify, troubleshoot, and resolve customer issues.
  • Build, configure, and ship laptops and desktops to the company’s internal customers utilizing Symantec imaging and patching products.
  • End-User configurations will also be required, Host/Participate in meetings and engage various groups across all pillars of the company’s IT to identify and test imaging solutions, issues encountered, and available desktop or laptop configurations.
  • Work directly with business customers to plan, support, and provide event assistance.
  • Install, troubleshoot, and repair personal computer systems and other peripherals, and provides technical support for client operating systems (Windows 10).
  • Participates in resolving Service Desk problem tickets and coordinating warranty work with vendors on all supported systems, maintains networking technology and protocols knowledge.

Is this a good fit? (Requirements):
  • 2+ years in Deskside support, building and configuring Windows units for internal customer experience.
  • A+ and hardware troubleshooting skills.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

MATRIX is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.