Title: Data Entry Technician
Term: 6 Months Contract
Location: Cedar Rapids, IA
Long term contract opportunity in Cedar Rapids, IA for a Data Entry Technician who will be responsible for resolving basic customers' service and obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Will also apply basic skills in the execution of existing procedures. This will be an onsite role.
Day-to-Day Responsibilities:
Term: 6 Months Contract
Location: Cedar Rapids, IA
Long term contract opportunity in Cedar Rapids, IA for a Data Entry Technician who will be responsible for resolving basic customers' service and obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Will also apply basic skills in the execution of existing procedures. This will be an onsite role.
Day-to-Day Responsibilities:
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Work under direct supervision to provide satisfactory and quality customer service.
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Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased.
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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
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Perform duties related to overall customer service.
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Scan incoming customer documentation.
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File completed Service Notifications with all Customer Documentation.
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Archive files.
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Data entry on shared data files.
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Monitor a Group Email and forward emails to the appropriate team to work.
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Print delivery documentation.
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Provide support to sales team with regard to customer concerns.
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Consistently document customer service needs to identify patterns and maintain quality.
Qualifications:
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Must have an AA/AS degree.
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2+ years of data entry experience.
About our client
Our client is a multibillion-dollar company that provides technologically advanced solutions for global aerospace and the defense industry. With over 68,000 employees they can continue their legacy of quality, trust, and customer service. If you want to work with the most innovative and passionate people and soar together, apply today.