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Customer Satisfaction Representative

  • Location: Houston, 77055
  • Job Type:Permanent

Posted about 2 months ago

Title: Customer Satisfaction Representative  
Location: Houston, Texas
Schedule: Saturday - Wednesday (9am-6pm) - the weekdays may be a little flexible but will need to work weekends 


Job Description:
Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all their product or account needs. This requires a thorough knowledge of our products and recommended protocols to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests – training is provided. 

Responsibilities:
•    Resolves customer concerns via phone, email, live chat, or social media;
•    Assists customers with the placement of orders, exchanges, or refunds;
•    Helps with complaints, errors, account questions, billing, cancelations, and other queries;
•    Identifies and assesses the customers’ needs to achieve satisfaction;
•    Provides accurate, valid, up-to-date and complete information about products;
•    Meets individual and CSR team satisfaction targets;
•    Provide appropriate solutions and alternatives to customers within the specified average time limits;
•    Goes the extra mile to engage and satisfy customers;
•    Greets and follows up with walk-in customers;
•    Creates and updates customer accounts;
•    Ensures proper customer satisfaction is being delivered at all times;
•    Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.

Requirements:
•    Minimum 2 years previous customer service experience or experience as a client service representative;
•    At least 1 year of call center experience;
•    High School Diploma or GED;
•    Effectively communicates in writing, by phone, or in person; Excellent written and verbal communication;
•    Proven track record of over-achieving goals or going above and beyond;
•    Possess a willingness to learn;
•    Customer orientated with the ability to adapt/respond to different types of customers;

Preferred Qualifications:
•    Knowledge of natural health industry;
•    Actively embraces healthy living;
•    Bilingual CSR (English & Spanish)

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.