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Customer Relationship Specialist

  • Location: Lawrenceville, 30046
  • Job Type:Contract

Posted 3 months ago

Position Description:
Our client is looking for a Customer Relationship Specialist. The position entails working closely with the Business Relationship Consultant team as they develop business cases, technology roadmaps, and ensure service delivery excellence to customer portfolios . This position will report directly to the Manager of the Business Relationship Consulting team, which is part of the Business Strategic Services Division.

Responsibilities:
• Assist in the creation and management of technology business cases and related discovery and budget activities.
• Assist in project intake activities for which the Business Relationship team is responsible.
• Participate in and facilitate customer meetings with Business Relationship Consultants and management as requested, including regular scheduled and initiative-specific meetings.
• Support the Business Relationship Consultants in their service escalation process as it relates to service delivery for senior leaders within their departments.
• Monitor and follow-up on highly visible customer support tickets.
• Generate reports, dashboards, and analytics in support of service delivery escalations that are being championed by the Business Relationship Consultants.
• Document executive status to provide frequent highly visible executive and stakeholder status.
• Conduct research to support the technology roadmaps created and managed by the Business Relationship Consultant Consultants.

Experience:
• Strong interpersonal and communication skills: Capable of translating complex technical issues into clear and concise executive level statuses, writing instructional documentation, training users in complex topics, making presentations to an internal audience, and interacting positively with senior management.
• Highly proficient in MSS Suite (Word, Excel, Power-Point, Visio, and Project).
• Excellent organizational, team building, and communication skills.
• Proven track record in generating insight from data trends, analysis, and process optimization recommendations.
• Strong attention to detail and the ability to perform to a high level of work quality expectations.
• Independent problem problem-solving skills.
• Able to multi-task and prioritize highly visible requests.
• Adept at managing deadlines.
• Ability to structure SharePoint site including adding/deleting documentation, creating lists and libraries, and general user capabilities is a plus.

Apply to MATRIX today!

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.