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Customer Marketing Operations Specialist

  • Location: San Francisco, 94105
  • Job Type:Contract

Posted 4 months ago

Job Title: Customer Marketing Operation Specialist
Contract Opportunity: 12-months
Location: Remote
Position Summary:
Our company has a massive, global community of customers who are passionate about us and the difference that it has made in their working lives. We are not an application that just some roles/organizations use- everyone from CEOs to developers to sales reps to shop floor employees use our product. Our customers transform how they work, moving from siloed email communication to connected, open and faster ways of work and they love to evangelize with us.

The customer marketing team is responsible for sourcing and enabling customers to share their inspiring stories that highlight the positive impact our company has made on their business and their working lives.

The customer marketing operations specialist is a core part of the customer marketing team and will help create processes and reporting to enable the team to showcase the best customer stories as part of every marketing activity, in line with business priorities and goals.
  • Support migration to Customer Advocacy Centre (single source of truth of customer marketing engagements, pipeline etc)
  • Auditing our customer marketing inventory, identifying key gaps and needs, opportunities for story refresh and retirement.
  • Create and maintain customer marketing reporting (performance of assets, opportunities for improvement, impact on business)
  • Maintain list of approved customer logos and ensure these are up to date in all public facing locations (e.g. website, sales enablement resources etc)
  • Liaising with our central marketing campaigns team to ensure CM assets are leveraged for integrated campaigns
  • Managing our customer gifting and appreciation program

If this sounds like a fit for you, apply today!

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.