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Customer Help Desk Support

  • Location: Atlanta, Georgia, 30303
  • Job Type:Contract

Posted 2 months ago

  • Job Ref: 187377

Terrific Contract Opportunity!

Position: Customer Help Desk Support

Location: Atlanta Georgia 30303

Term: 10 Months

Day-to-Day Responsibilities:

  • Receive and track onboard and off board requests; check the requests for completeness and accuracy.
  • Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through
  • Remedy system.
  • Requests the setup and delivery of equipment or wireless devices.
  • Coordinate with application teams for additional application access requests/
  • Track progress of requests to completion and escalate to vendors and management as needed.
  • Review accounts for accuracy of provision or deprovision based on requests.
  • Test new accounts upon creation for successful login to equipment, network, home drives, and office 365 email, and remote VPN.
  • Confirm onboard accounts are assigned group memberships, network drives, and Remedy profiles as requested.
  • Verify group memberships, network drives, and Remedy profiles are disabled for offboards.
  • Communicate status of processed onboard or off board requests to hiring managers.
  • Resolve requests within SLA while providing the highest level of customer service.
  • Display a consistent understanding of compliance in order to assist in high priority escalations and requests.
  • Cadence structure and reporting to OIT Leadership on a weekly basis.

Is this a good fit? (Requirements):

  • Associate degree in a related field.
  • Minimum 2+ years of help desk support.
  • 1+ year of experience with O365 Pro Plus core applications.
  • 2+ years of experience and proficiency with excel spreadsheets, including formulas and reporting.
  • Proven experience working in a fast paced project environment with aggressive timelines.
  • Excellent oral, written, presentation and interpersonal communication.
  • 2+ years of Helpdesk Software Experience.
  • 2+ years of experience with Remedy or other Enterprise ticketing systems.

Even better if you have:

  • Experience with Okta Integration.

If this sounds like the perfect fit, apply today!