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Customer Care Representative

Posted 17 days ago

We are currently seeking motivated and dynamic Customer Care Representatives for a contract to hire opportunity.

Ideal candidate will have:

  • High school diploma or general education degree (GED) is required
  • Customer service experience /call center experience: 6 months-1 year experience is required
  • Typing skills of 35 WPM is required

Duties will include, but are not limited to:

  • Takes incoming customer service calls from client's customers and dealers.
  • Responsible for rebuttals for price increases and defusing situations prior to being escalated.
  • Probes and asks fact finding questions regarding cancellations (gathers information if customer is leaving for a competitor).
  • Researches customer accounts appropriately and handle disputes.
  • Assists customers who call with questions regarding billing and payment related inquiries.
  • Handles billing disputes and small collections.
  • Troubleshoots our client's system problems (including performance testing and low batteries) over the phone with customers and refers as necessary to the appropriate departments.
  • Answers questions on how to perform basic system functions.
  • Takes escalated customer service calls to resolve customer problems and escalated issues.
  • Negotiates pricing for customer add-on equipment and creates jobs.
  • Promotes self-service options of our client's services and systems and assists with web site troubleshooting.
  • Follows-up with client's technicians regarding job tickets. Able to open, close and reassign jobs as need.
  • Proactively works to assist others in achieving the organization’s objectives.