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Covid Helpdesk Coordinator

  • Location: Raritan, 08869
  • Salary: 31.03
  • Job Type:Contract

Posted almost 2 years ago

Dynamic contract opportunity with a progressive commercial real estate services company. 

Position: Covid Helpdesk Coordinator
Location: Raritan, New Jersey 08869
Hourly Rate: $31.03/hr.
Term: 2 Months Contract

Day-to-Day Responsibilities:
  • Greets employees who have cleared security and who wish to take advantage of the “mask free” working option. The Covid Helpdesk responsibilities include:
    • Confirm site occupant’s proof of vaccination
    • Confirm proof of negative Covid-19 test
    • Provide proof of confirmation to site occupant (Wrist Band)
    • Maintain daily tally of employees supported
    • Track distribution of Covid test kits
    • Uphold Polished Appearance
    • Maintain & Offer Hospitality Toolkit
    • Assist with Wayfinding & Navigating
    • Connect People with Amenities & Services
  • Maintains awareness of the workspace.
  • Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues.
  • Responds to customers of behalf of other team members (e.g. Facilities or Janitorial Team).
  • Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request.
  • May also be asked to assists with meeting set up, furniture reset, and delivering temporary equipment and supplies.
  • May assist with temporary signage.
  • Follows security and emergency procedures as defined for the property.
  • Responds to emergency situations in a calm, efficient manner.
  • Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
  • May be asked to provides support for Experience Services team as directed, including, meeting coordination, equipment care, and supply management.
  • Performs other duties as assigned.

Is it a good fit? (Requirements):
  • HS Diploma or GED required.
  • A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Comfortable meeting and engaging with new people.
  • Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
  • Utilize a high level of attention to detail as well as strong interpersonal skills.
  • Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
  • Requires basic knowledge of financial terms and principles.
  • Ability to calculate simple figures such as percentages.
  • Ability to understand and carry out general instructions in standard situations.
  • Ability to solve problems in standard situations.
  • Requires basic analytical skills.
  • Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
  • Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
  • Ability to work flexible work schedules based on office needs.
  • Strong problem-solving skills.
  • Highly adaptable and flexible.
  • Ability to work independently with little supervision.
  • Ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
  • Ability to work requiring significant walking or through other means of mobility.
  • Ability to work in a standing position for long periods of time.
  • Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.
An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.