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Control Escalations Lead

  • Location: New York, 10013
  • Salary: $90 - $96 / hour
  • Job Type:Contract

Posted 22 days ago

Grow your career as a Control Escalations Lead with an innovative global bank. 6+ months contract with a strong chance to extend. Will be required to be onsite 2-3 days per week.

  • Work with stakeholders across the institution to ensure the escalation framework is understood and its policies and processes are appropriately documented.
  • Organize and lead enterprise-wide escalation related working groups for co-ordination and implementation of the Escalation Policy and Standard.
  • Support determination of whether an escalation event requires further escalation and potentially the activation of the Significant Events Playbook.
  • Support the development of a firm-wide escalation tool and its adoption across all relevant businesses/functions to support monitoring, transparency, and aggregation.
  • Development of reporting related to thematic analysis of escalation events to identify trends and root causes for the identification of company-wide risks.
  • Support firm-wide efforts to create a culture of escalation, including accountability measures, incentives, training, and communications to emphasize the importance of timely, proactive, and diligent escalations.
  • Conduct enterprise-wide escalations related controls and monitoring to identify root cause and determine whether remediation of events was sufficiently comprehensive.
  • Support the Controls Escalation Management Lead to develop and maintain a Target Operating Model for the enterprise-wide Escalations Program.
  • Coordinate updates/revision to the Escalation Policy and Escalation Standard.
  • Manage Consent Order milestone and deliverable requirement and timelines.

  • Bachelor’s/University degree is required. Prefer Master’s degree.
  • Background/experience in the follow areas: Escalations, Issue Management, Root Cause Analysis, Lessons Learned, Project Management, Policy Governance, and prior Consent Order experience.
  • Experienced Risk and Control practitioner with audit experience.
  • Financial banking experience.
  • Process mapping of multi stream workflows.
  • Prefer prior experience with the client.
  • Excellent oral and written communications skills.

About our client

Our client stands as one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services. Its teams provide unique insights to more than 200 million clients and enable progress all over the world. While growing your career, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.