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Content Strategist / UX Copywriter

  • Location: san francisco, California, 94111
  • Salary: 0.0
  • Job Type:Contract

Posted 18 days ago

  • Function: UI / UX
  • Job Ref: 189282
Title: Sr. Content Strategist
Location: San Francisco, CA, Oakland, CA, Charlotte, NC
Type: Long term Contract (24months)
 
Job Description: 
 
Our large enterprise financial client is seeking a Content Strategist to join their best-of-class DXD  team of seasoned content strategists.  You will thrive here if you know the difference between content strategy and writing, and you do both well.  You love words, but you understand that content is much more than just copy.  You consider the whole experience.
 
Qualifications:  Strategy and Content Writers with experience in product pages, transactional pages, and communications for the Digital space. This work is consumer facing transactional and not marketing or social media. 
 
You also:
•    Have an understanding of the UCD user-centered design process, including personas, task analysis, task flows, content audits, content strategies, and user testing
•    Understand what’s technically possible, and how business rules work with customer experience 
•    Are organized and able to work on several projects at once.
 
Responsibilities:

•    Collaborating with CX Designers, Content Strategists, Producers, and Researchers on multi-device experiences for online and mobile banking, financial education, product information, tools, and applications
•    Creating content strategies that meet customer needs and business goals 
•    Writing and editing copy – you make every word count
•    Often acting as project lead, coordinating multi-disciplinary CX project teams, writing creative briefs, estimating scope and sizing, and handling escalations
•    Working on large projects as well as ongoing maintenance, both independently and as part of a  team
•    Working with project teams to understand business goals and identify customer needs
•    Partnering with product managers, project managers, developers, business analysts, legal/compliance, and more
•    Performing light interaction design and information architecture
 
Minimum qualifications

•    10+ years of content strategy and writing experience, with at least 6 years as an online content strategist and writer for large, public-facing and 'transactional' websites 
•    Experience developing and implementing content strategies for large sites or large sections of sites 
•    Experience leading multi-disciplinary project teams 
•    Deep familiarity with user-centered design principles 
•    Experience developing and owning digital editorial standards and guidelines 
•    Experience managing vendors and contractors 
•    Superb communication skills, both verbal and written 
•    Demonstrated ability to persuade partners and diplomatically resolve conflict 
•    Excellent organization and attention to detail 
•    Expert knowledge of Microsoft Word and comfort with PowerPoint 
•    Familiarity with content management systems
-   Mobile experience and Strong Agile environment experience
•    Some experience with information architecture
 
Preferred qualifications
Experience in the financial industry
 
PORTFOLIO WORK
We’d like to see your work, so we may ask qualified applicants to electronically submit writing samples as well as interim deliverables including but not limited to: design briefs, content inventories, and strategy recommendations.  No Marketing samples.