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Content Production Specialist - SaaS

  • Location: San Francisco, 94105
  • Job Type:Contract

Posted 2 months ago

Job Title: Content Production Specialist
Contract Opportunity
Location: Remote

Our Global SaaS Identity leader client has a great foot in the door opportunity! 

Position Summary:
Our mission is to enable any organization to use any technology. As a Content Production Specialist on the Expert Acceleration team, you will not only produce outstanding and innovative self-help content, but also share our love of making the customer experience the best it can possibly be.
About the Team & Position
The Expert Acceleration team’s mission is to pursue aggressive growth of the expert ecosystem by providing a modern and captivating learning experience. As part of the docs and digital services team under Expert Acceleration, you will be responsible for the creation and frictionless discovery of all company product knowledge for anyone in the ecosystem. 
You will collaborate with people from all over the company to research and develop assets for anyone who implements or administers, with a special focus on new products and programs. 

  • Define digital content management strategy and methodology for producing high quality video content for customers requiring help
  • Maintain inventory integrity by organizing and curating content in the most efficient manner possible
  • Produce or manage production of specialized video or other digital content.
  • Work with content subject matter experts to ensure messaging & branding is consistent with company strategy
  • Conduct usage analysis to determine trends
  • Take initiative and ownership with focus on continuous improvement
  • Manage content localization plan and strategy
  • Publish and manage content on various digital enablement platforms, including YouTube. 
  • Define, curate, and execute the video content roadmap with the input of various stakeholders from across the company
  • Follow industry trends and advancements, and craft thought leadership articles and social posts to promote content
  • Analyze customer adoption and social media performance data – either via direct providers (e.g., Twitter, Facebook, etc.) or third-party dashboards – and offer recommendations on how to increase content adoption and interaction
  • Cross function role, working with Product, Support, Customer First teams to produce content
Required Skills:
  • 7-10 years of experience creating multimedia content and managing social media profiles for an enterprise SaaS company
  • Extensive experience with various digital authoring tools & technologies, such as HTML5, Captivate, Camtasia Studio, Adobe Creative Cloud, Final Cut Pro, iMovie, and others
  • Excellent written and verbal communication skills
  • Ability to translate complex technical issues and concepts for a non-technical audience
  • Clear understanding of web and social media best practices, including how to implement them
  • Clear understanding of the business use of social media channels including Facebook, Twitter, LinkedIn, Instagram, YouTube, and others
  • Familiarity with Google Analytics, as well as an ability to collect and interpret data, providing recommendations based on these insights
  • Familiarity with Google AdWords and Facebook Power Editor
  • Ability to work independently and stay curious in a fast-paced environment with frequent product releases
Desired Skills:
  • Bachelor’s degree, preferably in Journalism, Marketing, Communications, or Public Relations
  • Experience working for an enterprise software company, especially in the Identity & Access Management industry
  • Experience working for a software company with numerous third-party integrations

If this is a fit for you, apply today!

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.