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Documentation Specialist - Tech Writer - Editor

  • Location: San Francisco, 94105
  • Salary: 46.45
  • Job Type:Contract

Posted about 2 months ago

  • Pay 46 to 51
  • Function: UI / UX
  • Job Ref: 233163

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position:  Documentation Specialist - Tech Writer - Editor
Location: San Francisco, CA or Charlotte, NC (hybrid onsite)
Term: 12-24 months

Work with an exciting, strategic team of UX Content and Product Designers.

Day-to-Day Responsibilities:

  • Use approved copy deck template to document product content.
  • Partner with Content Designers to ensure all customer-facing content is accounted for in final documentation.
  • Work with Accessibility SMEs to ensure annotations are applied accurately and consistently.
  • Partner with DPMs to ensure content documentation is routed for relevant reviews and approvals.
  • Develop content and design for online applications and websites.
  • Work with creative and technical teams to research and design the strategies to implement for online services.
  • Design and create customer experience elements to support the customer experience strategy as defined by Customer Experience Interaction Designers.
  • Create or collaborate on new and existing web or multimedia applications.
  • Ensure consistency throughout the site by utilizing company brand and quality standards.
  • Work with leaders on development ideas and products.
  • Collaborate with teams, direct managers and other departments regarding content requirements.

Is this a good fit? (Requirements):

  • Experience creating detailed, complex product documentation.
  • Outstanding information-gathering skills; knowing when to listening carefully and when to probe for more information.
  • Strong analytical skills, a commitment to accuracy and thoroughness, and a keen appreciation for detail.
  • Expert knowledge of MS Word.
  • Functional knowledge of Figma.
  • Excellent interpersonal and communication skills (oral and written).
  • Ability to work both independently and as part of a team.
  • 2+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.