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Content Administrator (Remote)

  • Location: Atlanta, 30328
  • Salary: $26.86 - $26.86 / hour
  • Job Type:Contract

Posted 3 days ago

Position: Content Administrator (Remote)
Location: Atlanta, GA 30328 - Remote
Term: 6 months

Day-to-Day Responsibilities:
  • Author, Update and Disseminate Information.
  • Create enterprise support content and announcements for customer contact representatives (primarily through KEY) and customers (primarily through the company website), using approved authoring tools, standards, and processes.
  • Manages content throughout its lifecycle including gathering, creating, auditing/reviewing, updating, and retiring information needed for frontline representatives to effectively support and serve customers. Information includes but is not limited to products, features, services, troubleshooting techniques, tariffs, rates, sales campaigns, and promotions, and competitive issues in the marketplace.
  • Collaborates with peers, boundary partners, and functional experts to create, update and disseminate standardized job aids, methods and procedures, standards, and other information in support of product launches and other programs and initiatives affecting customers and frontline support.
  • Collaborates with peers and other teams to ensure appropriate alignment of content across communications channels and functions.
  • Proactively monitors agent feedback tools and solicits feedback from customer contact personnel to enhance the usability and accuracy of information and communications.
  • Research alternatives and proposes improvement recommendations to leadership for enhancements to communications and knowledge center tools.
  • Functions as an enterprise contact for designated regional and functional teams outside of Care – including Public Affairs, Marketing, Product, and Technology/Engineering teams – to coordinate, prioritize and support timely communications to all affected frontline Care teams and content development for knowledge management tools.

Is this a good fit? (Requirements):
  • 5 or more years of experience required in a content authoring role.
  • Strong knowledge of Microsoft Word, Excel, PowerPoint, SharePoint, and HTML.
  • Excellent content organization and writing proficiency.
  • Excellent interpersonal, peer leadership, presentation, collaboration skills, and ability to work effectively with teams throughout the organization.

Even better if you have:
  • BS/BA degree in a related discipline strongly desired, such as English, Marketing, or Journalism.
  • Experience in the Wireless or telecommunications industry supporting residential and/or business customers.
  • 3+ years of successful experience in a content authoring role.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.