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Communications Analyst

  • Location: Birmingham, 35210
  • Salary: $30 - $40 / hour
  • Job Type:Contract

Posted about 2 months ago

Do you enjoy working on site and are local to Birmingham?  If so we have contract opening where the client is moving off Cisco and over to Fortinet. In this role you will provide 2nd layer support as well as working on maintenance and troubleshooting for the communication and telecom systems for all remote locations.

Job duties include but not limited to:    

  • Utilizes network management and performance tools (i.e. NetFlow) to troubleshoot performance and reliability problems.
  • Provides second level data communication support & problem resolution.
  • Opens and/or updates telco trouble tickets to ensure timely resolution of problems.
  • Assists and provides backup for Voice Communications Analysts with voice/data integration.
  • Evaluates communications related hardware and software.
  • Creates and maintains technical documentation, diagrams, and business recovery procedures.
  • Deploys communications equipment and services.
  • Performs other duties as assigned.

Skills needed:     

  • Ability to talk to users in branches to clearly identify problems and resolutions to those problem.
  • Strong knowledge of TCP/IP protocols and basic understanding of BGP and EIGRP routing protocols.
  • Knowledge of modern routing and switching products – primarily Cisco and Fortinet.
  • Ability to troubleshoot WAN and LAN problems.
    • T1 support
    • Ethernet WAN and LAN
    • MPLS
  • Broadband Internet (DSL, Cable, Fiber, DIA) installation and troubleshooting
  • Strong network management and documentation skills.
  • Microsoft Office fluency (Visio, Excel, Word, etc.)
  • VoIP – Cisco hard and soft phones.
  • Cisco and Meraki Wireless LAN.
  • Security – basic Cisco and Fortinet firewalls, NAC, etc.
  • Network Management Platforms – Cisco Prime Infrastructure, WLC, NetFlow, PRTG and NetBox

The work environment will be a cubicle. Dress code is business casual with jeans allowed. Parking is free. MATRIX offers a comprehensive benefits package including a choice of medical plans, dental, vision, life, disability, 401k with a match, weekly pay and free training.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.