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Cloud Operations Specialist (Windows) - Remote

  • Location: Lincolnshire, 60069
  • Salary: 125000.0
  • Job Type:Permanent

Posted about 2 years ago

MATRIX has partnered with a premier client in filling multiple full time employee positions where you can work 100% REMOTELY.  These positions are all due to rapid growth. This is a great opportunity to expand your career and work with a well known company and look towards career growth.

Are you a senior level Cloud Operations Specialist with Windows experitise experienced working in a 24/7 rotational environment?  Do you live, eat, and breathe AWS but also have experience within both Iass and Pass environments?  Do you also have a love for both on prem and cloud Windows environments?  Are you extremely collaborative and enjoy working with your teammates?  Are you looking for your next long term career opportunity? This position may be for you!!!

TITLE:  Cloud Operations Specialist (Windows)

We’re growing our team of technologists to drive innovation to support hundreds of millions of employee interactions per year. We build highly scalable enterprise solutions with leading technologies and are developing a strategic roadmap to continue driving future innovations for web, mobile, and third-party integrations.

Be part of a team that is taking our enterprise solutions to the cloud!

The Cloud Operations Support Analyst is responsible for monitoring and maintaining the systems that keep the backend infrastructure running smoothly and securely. As a Cloud Operations Support Analyst you will work closely with the other members of the broader Cloud Support teams in day to day operational knowledge transfers, maintenance and support.

The role requires you to have hands-on technical OS and cloud experience with a “can-do” approach towards cloud, environment automation / management and continuous improvement.

The Cloud Operations Support Analyst will be engaged in a number of operational activities including continuous health monitoring of the environment, maintain standards and stability across the IaaS/Paas environment, initiate incident management protocol in the event of an issue, implement required changes adhering to change management policies, participate in vulnerability management and remediation and be a key participant in annual disaster recovery test.

The nature of the role as well as the distribution of the team members and shift rotation demands, requires the individual to be a self- starter, focused, motivated and flexible with good communication skills.


  • Provide 24x7 support and maintenance of the AWS Iass & Paas environments, providing application stability and resiliency with 99.5% uptime
  • Provide L1 AWS Windows support on AWS infrastructure
  • Provide support within the various Paas/Iaas components of the cloud frameworks, including OS/network/access, security and storage.
  • Participate in Change, Incident and Problem management
  • Remediate vulnerabilities and findings
  • Manage and adhere to compliance policies
  • Assist in AMI maintenance leveraging Terraform and Puppet
  • Ability to quickly ramp up on new cloud technologies and translate traditional and other cloud-related experience
  • Work with technical and business units across the organization as part of incident and change management
  • Ensure regular / recurring tasks and activities are managed efficiently and within defined time constraints.
  • Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures.

Primary Skills:

  • Bachelor's degree or equivalent (minimum 6 years) work experience. If Associate’s Degree, must have minimum 10 years work experience
  • Minimum of 3 years of experience supporting cloud Iaas/Paas environment
  • Minimum of 3 years of experience in Windows and/or Linux administrator for both on-prem and cloud

Desired Skills:

  • Preferred AWS specialist certification
  • Working knowledge of Terraform
  • Working knowledge of Puppet

Other Skills

  • Excellent problem solving and analytical skills
  • Basic knowledge of AWS cloud framework, including storage (S3/EFS/DFS cluster)
  • Basic configuration knowledge of AWS storage offerings
  • Working knowledge of NetBackup
  • Familiar with cloud security frameworks, compliance requirements and security operations
  • Basic knowledge of NIST 800-53 and ISO 22301 standards and controls would be a plus.
  • Experience in patch management and AWS Patch Manager
  • Basic knowledge on User administration.
  • Need to have knowledge on DR activity/Storage migration.
  • Monitoring & event management & alert dispatch for PaaS / IaaS
  • Incident, Problem, Change, Request for IaaS and/or PaaS
  • Ability to troubleshoot issues with Windows Cloud Deployment
  • Good communication, teamwork and negotiation skills
  • Familiarity with the main data manipulation languages and the principles of database design
  • The ability to work to tight deadlines under pressure
  • Flexibility and adaptability
  • Work in a 24 x 7 shift support model
  • The ability to create and maintain strong working relationships with colleagues and customers
  • Business awareness and understanding of business requirements of IT
  • Advanced English oral and written communication skills.
  • Confident but reassuring customer-facing style with the ability to create and maintain strong working relationships with customers as well as colleagues.
  • Self-motivated learner with drive to investigate problems with minimal instruction and supervision.

Work Conditions

  • Will be required to work 12 hour shifts (4 days on/4 days off) covering 24x7 eyes on glass monitoring.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.