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Cloud Application Technical Support Lead -REMOTE

  • Location: Lincolnshire, 60069
  • Job Type:Contract

Posted 3 months ago

MATRIX has partnered with a premier client in finding a Cloud Application Technical Support Lead that is 100% remote. This is a great opportunity to expand your career working with a well-known company. Are you a Cloud Application Technical Support Lead with a passion for the Support Role? Are you extremely collaborative and enjoy working with your teammates in a fast paced environment? Are you looking for your next long term career opportunity? This position may be for you!!! 
What Youll Do:
  • The Application Support Lead will combine expertise in building REST APIs using Springboot, Angular UIs, and relational and document databases to modernize several of our benefits systems
  • platforms.
  • The Application Support Lead responds to and resolves issues reported from application consumers.
  • The Application Support Lead provides technical leadership during the agile development process and strategy for the architecture of those platforms.
  • The Application Support Lead works with business partners, colleagues, and client teams to deliver an integrated, fully functioning, top quality product.
  • The Application Support Lead is a technologist who knows how to build and maintain complex systems. In addition to having demonstrated expertise in specific sets of technical domains.
  • Works with the Solution Leader to understand the project's vision and requirements and contribute to the refining of the requirements based on technical constraints.
  • The Application Support Lead responds to emergency disruptions when needed. Aids in resolving the incident and ensures effective root cause analysis is completed.
  • The Application Support Lead builds strong relationships with Enterprise Architecture, client level- and IS-level Operations staff and often acts as liaison between a project team and the Operations and IS Support staff.
  • Takes responsibility for defining and communicating a multi-faceted system design. Understands the principles behind non-functional requirements, namely those of systems security, performance, scalability, maintainability, operational manageability, usability, and deployment and incorporates this with the functional requirements.

What Youll Need:
  • Demonstrated experience of at least 8 years with at least 3 years in designing complex technical solutions.
  • Must have demonstrated understanding in the application and use of architectural design patterns
  • Must be able to identify good-fit technologies, and demonstrate their adaptation effectively
  • Must be able to clearly communicate complex technical concepts to a non-technical audience
  • Knowledge of Wealth benefits (Defined Contribution loans, payments, 401k balances and Defined Benefits calculations and payments) is a plus for Wealth application architects. Knowledge of Common benefits (Participant Communications, Imaging, Print Fulfillment, Addresses, Beneficiaries) is a plus for Common application architects.
  • One or more areas of functional knowledge in financial systems scripting, markup and "meta" languages
  • Significant experience in Java EE or node.js
  • System integration using modern synchronous and asynchronous protocols including SOAP, REST, Kafka, or other distributed streaming technology
  • Microservices concepts and frameworks
  • Cloud services (IaaS, serverless) and providers (AWS/Azure/Google)
  • Bachelors degree (with preferred concentrations in Math, Actuarial Science, Finance, Computer Science, Economics, MIS, Engineering) or equivalent work experience

What We Would Like:
  • Experience working with tools to manage workflow/issue tracking (e.g., Atlassian Jira) is a plus
  • Application/production support experience within AWS Cloud environment.
  • Masters Degree in related areas a plus.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.