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Client Service Representative

  • Location: Euless, 76040
  • Salary: $16.84 - $16.84 / hour
  • Job Type:Contract

Posted about 2 months ago

Position: Client Service Representative
Location: Euless, TX 76040
Term: 3 months

Day-to-Day Responsibilities:
  • Partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.
  • Maintaining relationships with existing customers includes problem-solving by the CSR, consulting with dealers, and educating them about Manheim and ancillary partners.
  • Part of this process will include identifying, assessing, and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
  • May work across other departments to train on resolving different client issues.
  • Provide responsive, timely telephone, chat and email support.
  • Personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
  • Oversee/monitor the resolution to all problems, regardless of delegation to other departments.

Is this a good fit? (Requirements):
  • High School Diploma or GED. College degree or equivalent experience preferred.
  • Minimum of 2 years of Call center and/or client interfacing experience.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
  • Understand foundational levels of computers and technology, the internet, and email.
  • Excellent oral and written communication skills, particularly in a phone or email context.
  • Experience working in a contact center metrics-driven environment.
  • Strong communication skills and basic computer knowledge.
  • Ability to operate under tight pressure.
  • Experience working in the automotive industry.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.