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Chatbot Product Manager

  • Location: San Francisco, 94129
  • Job Type:Contract

Posted 9 days ago

Job Title: Chatbot Product Manager
Contract Opportunity: 3-months
Location: Remote
 
Position Summary:
The Chatbot Developer position is a unique opportunity to assist thousands of members that interact with our services each day. We are looking for an individual with a strong blend of financial services and enterprise technology experience. Well-developed communication and collaboration skills will be critical to the success of this role, as well as an aptitude for data, language, and technology. This position is 100% remote, ideally based in Jacksonville, FL, however we are open to remote anywhere in the US for the ideal candidate.
 
Our ideal candidate will enjoy partnering with internal stakeholders to uncover critical business drivers and meet the needs of our varied lines of business. The Chatbot Developer leverages data and key insights to optimize member interactions for both members and our internal support team. This candidate must consistently drive actionable solutions for customer care, sales, quality, compliance, operations efficiency, and marketing groups. The Chatbot Developer plays a critical role in the continuous improvement of the customer engagement model and shares a commitment to delivering positive experiences around our evolving products and services. This role requires a passion to help our members thrive in their financial journey. To be successful in this role, you’ll need superior analytical skills, keen attention to detail, and a proven ability to deliver results in a fast-paced environment both individually and as part of a team.
 

Responsibilities:
  • Implement chatbot flows
  • Recognize pertinent language patterns and conversational content that can lead to business value through product or operational improvements
  • Determine keywords and phrases to train our software to recognize to create successful member interactions
  • Review, calibrate, and validate the quality of data to verify analysis requirements in broadcasting the overall health of interactions across multiple products
  • Manage and maintain solutions libraries that can be used across multiple lines of business
  • Brainstorm value-added features and applications to further use our available technology


Required Skills:
  • Necessary extensive experience in B2C conversational English related to chatbots or with speech/text analytics solutions OR
  • Necessary experience with Contact Center business practices relevant to the appropriate products
  • Demonstrated strong analytical skills, adept at identifying patterns, and hypothesis-driven problem-solving
  • Exceptional written and oral communication skills related to communicating to cross-functional groups across key business areas
  • Positive attitude, empathy, and customer-focused communication skills are required for impact on interaction with customers
  • Innovative mindset, aptitude for learning new technologies / software and dexterity to adjust to changing priorities within a dynamic business
  • Ability to act independently and proactively address problems as a self-starter
  • Proven collaborative achievements in past roles
  • Ability to work effectively with product development, engineers, and business team
  • Bachelor's Degree in Business, Marketing, Communications, Statistics or other quantitative oriented fields or equivalent experience
 
If this sounds like a fit for you, apply today!

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.