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Case Manager, Diabetes Educator

  • Location: Durham, North Carolina, 27707
  • Job Type:Contract

Posted about 1 month ago

Seeking a Case Manager, Diabetes Educator (CDE/RN)

Our client has more than 5,000 employees and is the number 1 health insurer in the state of North Carolina serving more than 3.89 million customers.

Our client's goal is to provide innovative solutions that simplify the health care system, improve efficiency and outcomes, and help rein in costs.

Position: Case Manager, Diabetes Educator
Location: Durham, North Carolina (remote during the pandemic)- must live in either NC or SC
Term: 6 months

Day-to-Day Responsibilities: 
The Case Manager / Diabetes Educator works with newly diagnosed diabetes patients, coordinates the care and services across the continuum of care, promotes effective utilization and monitoring of health care resources, and assumes a collaborative role with all members of the healthcare team to achieve optimal clinical and resource outcomes. Maintain and update paper and electronic/database files, scan paper records into electronic system and/or convert/compile data for departmental reports. Serve as a team member on a multidisciplinary team that monitors utilization patterns; identifies and facilitates appropriate health care service delivery for selected members, providers, procedures, and/or diagnoses; and improves the quality and cost efficiency of care and service. 

Core functions include:

  • Outreach to members identified as high risk, high cost, or high utilization cases.
  • Encourage pro-active intervention to limit expense and encourage positive outcomes.


  • Perform a comprehensive assessment of the members health status, educational, and level of support needs.


  • Develop a member-centric care plan which includes a self-management plan tailored to members needs, and identification of barriers to meeting goals or plan of care.
  • Utilize community resources and funding sources in the development of the plan of care.


  • Perform ongoing monitoring and management of member including: scheduled follow-up with member, discussion of plan with member, appropriate services/education to address needs, appropriate referrals with supporting documentation, assessment of progress towards goals, modification of plan/goals as needed, with contact frequency appropriate to member acuity.


  • Evaluate and facilitate care provided to members through the continuum of care (physician office, hospital, rehabilitation unit, skilled nursing facility, home care).
  • Review alternative treatment plans for case management candidates and assess available benefits and the need for benefits exception or flex benefit options, where eligible.
  • May evaluate medical necessity and appropriateness of services as defined by department.


  • Document all aspects of the plan from the initial assessment, development of the plan, implementation, monitoring, and evaluating outcome.
  • Complete all correspondence related to case management, including all calls and faxes with phone and fax numbers noted. Obtain consents as indicated.

Is this a good fit? (Requirements):

Hiring Requirements

  • RN with Associates degree or Bachelor of Science in Nursing (BSN).
  • Minimum of 3 years full-time direct clinical experience in an acute medical or acute surgical setting.
  • Certified Diabetes Educator (CDE) certification required 
  • Proficiency with a Microsoft Windows operating system
  • Must have valid license to practice nursing within the US and have started application for NC nursing license.
  • Must live in NC or SC.
Hiring Preferences
  • Prior experience in a variety of health care settings is preferred
  • Experience with managing and coordinating care for patients who have multiple co-morbidities is preferred.
  • Utilization and Quality Management/Outcomes experience preferred.
  • Previous work experience with a managed care organization or provider is preferred.
  • Prior experience in case management, home health, discharge planning, or concurrent review is preferred.
  • For Senior Segment: Experience in responding to the diverse needs of the Medicare population, which includes both over 65 and under 65 aged adults.
  • For Commercial Care Management: Multi-State Licensure preferred
  • Certified Case Manager (CCM) or Certified Health Coach (CHC) certification is preferred at time of hire.
  • For case management roles: those without Certified Case Manager (CCM) certification at time of hire are required to sit for the certification exam within 2 years of employment. Attainment of certification is required within 3 years of employment.