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Business Systems and Support Analyst

  • Location: Enon, 45323
  • Salary: $48.98 - $53.98 / hour
  • Job Type:Contract

Posted 14 days ago

Position: Business Systems and Support Analyst
Location: Enon, OH
Term: 12 months

Day-to-Day Responsibilities:
  • Develops solution specifications and detailed requirements for IT projects and M&I requests.
  • Facilitates sessions with stakeholders to determine technical requirements.
  • Manages and documents all business requirements for project work in conjunction with related Subject Matter Experts (SMEs).
  • Initiates and manages risk assessment process to completion, which includes risk documentation and risk mitigation controls.
  • Establishes systems specifications and objectives, based on business requirements and cost effectiveness.
  • Develops test plans and coordinates software testing with internal partners. Completes testing when appropriate.
  • Ensures all duties including, but not limited to, requirements, test cases and test plans, are completed in accordance with all required documentation.
  • Collaborates with internal and external partners to ensure customer needs are met by reviewing requirements, status updates and associated issues.
  • Keeps abreast of technology, customer needs and industry related trends.
  • Develops and maintains process maps for business systems and makes plans to accommodate future work requests.
  • Performs risk and business impact analysis for proposed enhancements and changes to business systems.
  • Advises and guides business units in the process of developing system enhancements, ideas, and work requests.
  • Captures potential benefits to assist with prioritization.
  • Identifies system requirements and evaluates new applications.
  • Documents interfaces between new and legacy systems.
  • Ensures assets are created and maintained in PPM/Archer and annually reviewed via Application Policy Statement updates.
  • Maintains requirement details in appropriate ticketing system (e.g., Jit Bit, Service Now, PPM) as needed.
  • Collaborates closely with IT Architects to design optimal technical solutions to meet business needs while aligning with IT strategies.
  • Completes other duties, including special projects, as assigned by Management.

Is this a good fit? (Requirements):
  • High school plus college level course work in IT related field.
  • 4 to 6 years of experience in S/W, IT Support, Business Analyst, and Systems analyst areas.
  • Demonstrated expertise with Word, Excel, and other MS Office suite applications.
  • Excellent communication, organizational and interpersonal skills.
  • Ability to research and resolve issues.
  • Strong facilitation skills for requirement elicitation and management communications.
  • Good understanding of business issues and technical implications.
  • Excellent understanding of client operations and systems.
  • Good problem-solving skills and attitude.
  • Ability to handle diverse situations, multiple initiatives, and rapidly changing priorities.
  • Ability to present information, both verbal and written, in a clear and concise manner.
  • Ability to multi-task and track multiple efforts concurrently.
  • Ability to develop estimations, including the work steps and effort hours.
  • Good understanding of databases, development tools, infrastructure, and software applications.
  • Ability to translate business requirement(s) into detailed technical documentation.
  • Experience with software deployment processes.
  • Familiarity with waterfall, agile and iterative software development lifecycles.
  • Ability to test thoroughly including boundary testing, negative testing, ad hoc testing, and regression testing.
  • Ability to troubleshoot issues in the certification and production environments.
  • Understanding of organizational change management (OCM) to assist with adoption of system changes.
  • Ability to perform repeated bending, standing, and reaching.
  • Ability to occasionally lift to 40 pounds.

Even better if you have:
  • Bachelor’s Degree major in MIS or Computer Science.
  • Experience with MS SharePoint, SQL, Power BI, MS Visio tools. .NET and business process management tools.
  • Solid knowledge of SQL, MS Excel, and Power BI, MS Visio tools. .NET.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.