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Business Analyst -Remote

Posted 5 months ago

Partner with a highly skilled team in a face-paced team environment. The Business Analyst will need to be able to design, test, and support system users in the human services industry. Ultimately, the business analyst will collaborate with the business on all technology and business process related efforts that include gathering functional business requirements, designing new system functionality, testing software code, and supporting end users.

This opportunity contract-to-hire and is 100% remote.

Your future duties and responsibilities

Facilitate team and client meetings effectively to gather and document requirements, design system enhancements, drive user feedback and QA testing to completion of project
Write system documentation including developer guides/design specs and topic papers

  • Create test scripts based on business requirements
  • Perform system testing using test scripts to ensure requirements are met
  • Execute regression testing scripts
  • Support application help desk responding to end-user calls
  • Very strong oral and written communication skills
  • Excellent problem solving, critical thinking, and analytical skills
  • Self-motivator with great attention to detail and follow through

Required qualifications to be successful in this role
  •  A business analyst with at least 2 years of SACWIS or other large Child Welfare IT systems experience
  • Demonstrated performance with a track record of success in human services industry
  • Experience in all facets of project lifecycle
  • Experience in system analysis, design and testing
  • Experience supporting an application help desk
  • Ability to prioritize effectively, multitask, and manage time appropriately
  • Strong interpersonal skills and clear communication skills
  • Ability to respond quickly and efficiently while understanding and interpreting automated child welfare application user needs
  • High level technical aptitude and analytical skills as they relate to child welfare functionality and workflow
  • High level interpersonal skills and customer service oriented experience and proficiency

Desired qualifications
  • Team oriented
  • Clear verbal and written communication skills
  • Customer service oriented
  • Experience with User Centered Design would be helpful

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.