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Applications Administrator

  • Location: Scottsdale, 85054
  • Salary: 47.0
  • Job Type:Contract

Posted 26 days ago

Applications Developer 
100% REMOTE
6-month Contract 

  • Duties and Tasks:
    • Uses development and applications administration skills in the configuration and maintenance of on-prem implementation of Remedy ITSM 20.02, AR System and Digital Workplace.
    • Triages and resolves new and existing incidents and work orders of varying degrees of complexity related to Remedy ITSM 20.02, AR System and Digital Workplace
    • Provides on-call support including off-hours availability on rotation
    • Possesses strong interpersonal communication skills and able to effectively communicate with senior managers, end users and IT staff to resolve or complete reported issues and requests.
    • Develops new integrations by consulting and collaborates with stakeholders (senior managers, end users and IT staff) on requirements specification, solution design, prototype plans, developing and testing code, release, and supporting issue analysis and resolution
    • Ensures application interoperability with IT infrastructure components while ensuring compliance with wide-ranging information security requirements
    • Ensures application integration interoperability with other applications or subsystems (e.g. interface management, data integration systems, job automation)
    • Troubleshoots and debug applications
    • Evaluates existing application and integration code to reprogram, update and add new features
    • Recommends coding fixes to resolve outstanding issues and work to enhance applications to automate business process as best possible
    • Develops technical documents to accurately represent application design and code

Knowledge, Skills and Abilities:

    • 4+ years’ experience as a developer and/or application administrator for Remedy ITSM, AR System and Digital Workplace
    • 4+ years’ experience developing, maintaining, and troubleshooting web-service integrations (REST, SOAP) between Remedy and other systems.
    • Understands business stakeholder requirements, gain a thorough understanding of their desired business outcomes, and how they translate in application features
    • Exhibits subject matter expertise and in-depth application administration knowledge
    • Strong understanding of software design and programming principles.
    • Proven organizational skills including superior ability handle multiple tasks and deliverables simultaneously; a track record of exercising independent judgment appropriately; and the ability to quickly understand and execute complex assignments

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.