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Application Support Analyst

  • Location: San Antonio, 78245
  • Salary: $40 - $42 / hour
  • Job Type:Contract

Posted 6 months ago

Grow your career as Application Support Analyst with an innovative global bank in San Antonio, TX. 6+ month contract with excellent growth potential. Will be required to be work shift: Monday - Friday, 10 am to 7 pm and onsite 3 days per week. Will provide technical and operational assistance for ATM monitoring tools. This includes both production support (resolving trouble tickets to support daily business operations) and minor system enhancement requests (automation scripting changes, messages, etc.). Will also partner with Operations, other IT groups, and the other support staff to troubleshoot, diagnose and resolve production & UAT problems.

Responsibilities:

  • Review and create scripts for SQL & Oracle DB & Gather necessary data/examples to diagnose problem.
  • When appropriate, open and manage vendor support requests.
  • Submit and follow the company’s IT change implementation requirements.
  • Participate in required conference calls for severity 1/2 issues.
  • Ensure prompt resolution and SLA compliance.
  • Implement minor system enhancement requests.
  • Assess deliverables, identify critical paths and dependencies.
  • Test any system changes in UAT environment prior to implementation.
  • Coordinate scheduling and implementation of request solution as needed.
  • Communicate request status to the internal company customers.
  • Document timely status updates on assigned trouble tickets and maintenance requests.

Qualifications:
  • 1+ years of experience in application support.
  • 1+ years of experience in SQL and PL/SQL scripting and debugging.
  • Ability to work onsite 5 days per week while training and regular shift: Monday - Friday, 10 am to 7 pm
  • Technical experience with: Windows Server, Monitoring Tools, Network Protocols, Trouble ticketing systems, Internet/Browsers
  • Experience working on production, high availability systems.
  • Experience in production troubleshooting and capacity planning.
  • Proficiency in Microsoft Office Suite (i.e., Word, Excel, Outlook).
About our client
Our client stands as one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services. Its teams provide unique insights to more than 200 million clients and enable progress all over the world. While growing your career, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see https://www.matrixres.com/consultants-overview/benefits-and-payroll for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.