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Application Support Analyst

  • Location: San Antonio, 78245
  • Salary: $42 - $45 / hour
  • Job Type:Contract

Posted about 2 months ago

Grow your career as Application Support Analyst with an innovative global bank in San Antonio, TX. Long-term contract with excellent growth potential. Will be required to be onsite 2-3 days per week. Will provide technical and operational assistance for ATM monitoring tools. This includes both production support (resolving trouble tickets to support daily business operations) and minor system enhancement requests (automation scripting changes, messages, etc.). Will also partner with Operations, other IT groups, and the other support staff to troubleshoot, diagnose and resolve production & UAT problems.

  • Review and create scripts for SQL & Oracle DB & Gather necessary data/examples to diagnose problem.
  • When appropriate, open and manage vendor support requests.
  • Submit and follow the company’s IT change implementation requirements.
  • Participate in required conference calls for severity 1/2 issues.
  • Ensure prompt resolution and SLA compliance.
  • Implement minor system enhancement requests.
  • Assess deliverables, identify critical paths and dependencies.
  • Test any system changes in UAT environment prior to implementation.
  • Coordinate scheduling and implementation of request solution as needed.
  • Communicate request status to the internal company customers.
  • Document timely status updates on assigned trouble tickets and maintenance requests.

  • 1+ years of experience in application support.
  • 1+ years of experience in SQL and PL/SQL scripting and debugging.
  • Technical experience with: Windows Server, Monitoring Tools, Network Protocols, Trouble ticketing systems, Internet/Browsers
  • Experience working on production, high availability systems.
  • Experience in production troubleshooting and capacity planning.
  • Proficiency in Microsoft Office Suite (i.e., Word, Excel, Outlook).
About our client
Our client stands as one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services. Its teams provide unique insights to more than 200 million clients and enable progress all over the world. While growing your career, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.