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Application Support Analyst

  • Location: Sandy Springs, 30342
  • Salary: $35.00 - $40.00 / hour
  • Job Type:Contract to Hire

Posted 2 months ago

Application Support Analyst - Sandy Springs / Dunwoody

Are you looking to join a healthcare organization and work to enrich the lives of others?  Non-profit healthcare organization seeking an Application Support Analyst for a small team based in the Sandy Springs/Dunwoody area of Atlanta.  We are seeking an Analyst to own support of all the applications within this medical organization that is dedicated to making a difference in the lives of so many people!!

The Application Support Analyst’s role is to provide excellent, timely technical support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes triaging, diagnosing, and troubleshooting applications and software for all internal business units as well as external customers.  The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.

Day-to-day responsibilities include: 

Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Prioritize, schedule, and administer all instances where enhancements and defect resolution are required. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. Maintain and enhance performance of all new and existing software and applications across the organization. Identify and learn appropriate software applications used and supported by the organization. Coordinate with department heads to assess departmental application training needs and objectives. Participate in the design, development, and delivery of software applications training programs and individual classes. Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution. Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on. Apply diagnostic utilities to aid in troubleshooting. Manage and/or provide guidance to junior members of the team. 

Position Requirements:
  • Minimum of 3-5 years equivalent work experience.
  • SQL Server support - highly preferred
  • Salesforce support experience - highly preferred
  • Certified Network Computer Technician (CNCT) - preferred
  • Salesforce Advanced Administrator Certification - preferred
  • Experience working with all Microsoft Office suite software applications 

This is a contract-to-hire opportunity with lots of perks including great healthcare benefits, a shortened work week of 37.5 hours, flexible work hours, and more!  Please send your resume & LinkedIn profile today!




 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.