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Ambulatory Practice Coordinator

  • Location: San Francisco, California, 94143
  • Job Type:Contract

Posted about 1 month ago

Terrific Contract Opportunity!
Position: Ambulatory Practice Coordinator
Location: San Francisco, CA 94143
Term: 2 Months Contract (11/02/2020 to 01/15/2021)
Day-to-Day Responsibilities:
  • Secures outside medical records, CD’s of scans and pathology slides; reviewing them for
  • completeness; and making a determination as to which physician can best evaluate the patient.
  • Understands and is able to prioritize new patient scheduling based on diagnosis and current
  • treatment status to ensure complex patients are scheduled according to practice priorities (e.g. someone newly diagnosed with Stage IV colorectal cancer is seen within the week vs. a second opinion currently receiving treatment is seen within 3 weeks).
  • Informs patients about possible treatment scheduling options, clinical trials and screening is coordinated with appropriate research personnel and the appropriate physician. As indicated upon screening, if the patient would benefit from a consultation with other clinical disciplines consults with the appropriate department and will work to coordinate care, to optimize schedules, and expedite services.
  • At new patient visits, as appropriate meets with patient after the visit to explain how care is coordinated with possible clinical trials, testing, surgical procedures and care within other departments (e.g. general surgery, cardiology) and with other external providers.
  • Coordinates scheduling of all outpatient and inpatient surgeries for the surgical practice.
  • Ensures that all surgical procedures are scheduled within a clinically appropriate time frame.
  • Interfaces with patients, physicians and hospital staff to ensure adequate communication regarding all aspects of surgical services.
  • Interacts with clinical and academic staff to coordinate surgical activities with physician’s other
  • responsibilities. Processes complex hospital admission forms, schedules pre-surgical tests and appointments, and secures all necessary resources and equipment for surgery.
  • Manages complex scheduling coordination related to securing OR time outside of designated block time in the operating rooms. Works to maximize both OR and surgical robots’ utilization as well as complex joint cases with one or more additional surgeons or other services.
  • Responsible for front end office responsibilities to include but not limited to functions ranging from registration and front desk duties, referral processing, authorization coordination and review, cash deposits, DME oversight and scheduling functions. S/he will also act as a Care Support Assistant for the Delivery System Reform Incentive Payment (DSRIP) funded clinical team.
  • Develops and analyzes front desk productivity reports in partnership with the management team to improve co-pay collection rates and accurate payer plan capture. Identifies opportunities for productivity improvement and assists management team with staff coaching and workflow enhancement.
  • Primarily responsible for representing the clerical team as the public face and works closely with the administrative and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams to include: message boards, referrals, Apex in-baskets, scanning and filing.
  • Demonstrates innovation and flexibility regarding the modification of tasks or workflows within assigned duties and job functions.
  • Perform other duties as assigned.
  • Other clerical duties as assigned.
Is this a good fit? (Requirements)
  • High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
  • Successfully passes fingerprinting protocol and is approved to be a cash collector.
  • Strong computer skills, including basic keyboarding skills, and experience with at least two Officetype software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple.
  • patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
  • Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
  • Ability to work with minimal supervision.
  • Ability to use good judgment and work independently, at times under the pressure of deadlines.
  • Ability to access situations prioritizes workload, develop solutions and make recommendations.
  • Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
  • Able to sit at a computer terminal with telephone headphones for extended periods of time.
  • Basic math skills required.
  • Proven ability to deal with a wide variety of individuals.
  • Ability to deal sensitively and effectively with patients.
  • Excellent organizational and problem-solving skills.
  • Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
  • Demonstrated administrative/office coordination skills.
  • Demonstrated knowledge of medical practice terminology.
  • Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable:
    • Referrals (Incoming referral entry) and handling all referral WQs
    • Pend orders
    • Pend smart sets
    • Schedule surgeries
    • Work applicable work queues
    • Enter/edit outside test results
    • Messaging (CRM) if applicable
    • 2nd calls in CRM if applicable
    • Telephone encounters
    • My open encounter
    • Staff message
    • New message
    • Route Patient advice request to providers (My Chart)
    • Patient Schedule (My Chart)
    • Letters
    • Pools
    • Patient look up
    • Check in process
    • Check out process
    • Comment field
    • Quick note
    • Scanning
  • Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
  • Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
  • Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
  • Prior experience with EPIC.
If this sounds like the perfect fit, Apply Today!