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5G Service Engineer

  • Location: Salt Lake City, 84056
  • Salary: 63.33
  • Job Type:Contract

Posted 27 days ago

Position: 5G Service Engineer
Pay rate: $63.33/hr.
Location: Salt Lake City, Utah 84056
Term: 18 Months Contract

Day-to-Day Responsibilities:
  • Research and resolve Network issues identified while monitoring the client networks or reported by the customer directly and provide solutions for the network and equipment within the scope of support.
  • Proactively monitor network conditions and take appropriate action when a condition is identified which can impact the clients’ network.
  • Develop Root Cause Analysis and provide documentation or reports to internal and external teams.
  • Establish and execute preventive maintenance activities, analyze results to proactively prevent incidents.
  • Analyze configurations of the network elements, recommend and implement any needed changes to enable the proper functionality of the network element within the overall network for optimal performance.
  • Maintain communications with the customer during all maintenance and troubleshooting activity to ensure customer is fully informed and involved.
  • Coordinate with any Field support teams and Vendors during maintenance activities to ensure timely response and corrective action is taken to resolve any incident.
  • Manage technical escalations to engage proper TAC or CARE support for the technologies and managerial escalations to keep management and customer teams informed.
  • Maintains and updates a Known Errors and Problems database within the NOC wiki.
  • Ensure any Change Management activity is properly scheduled in advance with the client and proper maintenance personnel.
  • Prepare Method of Procedure (MOP’s) for planned maintenance and review with team prior to execution.
Is it a good fit? (Requirements):
  • How to use various NetAct applications (Most important: CM Editor, CM Operation Manager, Monitor, License Manager, Software Manager)
  • Nokia gNBs Airscale (BTS (5G, 4G), 5G RU, CMU)
  • And Familiar with Nokia 5G SA architecture Core and Transport Networks including CSR 7250/7705 and MW 9500
  • Backhaul routing & switching
  • Must have sufficient knowledge on Nokia BTS hardware architecture
  • Must know how to troubleshoot and collect logs
  • Must know how to perform OAM, change configuration


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.