Skip to main content


User Group
February 26, 2020
5:30 PM - 7:00 PM EST
See website

IIBA RTP Chapter is a vibrant community of Business Analysts from Raleigh, Durham and Chapel Hill areas of North Carolina offering networking opportunities, professional development and career advancement for BAs. 

RSVP on Meetup.

February Topic: Service Design in the SDLC: Getting to NEED | Speaker: David Mantica

No matter what type of project framework you utilize, successfully delivery of a “needed” output will always be a risk. The reason – all project frameworks rely on a vision/business requirement(s)/project charter to kick off. That document, whatever your company calls it, is the call to action that drives the work output.Who in your organization provides input and direction into that document? How much research, thought and technique goes into vetting out the concept? The VERY scary typical answer to this question is simply, “the boss says this is what we have to do”.Organizations are realizing that they must put more rigor and time into vetting the change concepts and testing the “things” that drive needed change. Professionals in this area can be product owners, product managers, business analysts, business architects, solution architects, agile practitioners, or executive leadership. The key is whomever does the work needs to start utilizing tools and techniques of Service Design to figure out what your customers will respond to. Using these tools and techniques will increase the likelihood that what you kick off will product value. Topics covered in this web seminar including:

  • What is Service Design
  • Principles of Service Design
  • Skills involved in doing Service Design work
  • Why customers must be the center of our universe
  • Design thinking 101
  • Service Design and agile
  • Innovation and Service Design
Target Audience:

Business Analysts or similar professionals seeking networking opportunities, professional development, and career advancement.

Solution Category:
Specialty Category: