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Wavespace AV/Technology Support Specialist

  • Location: Atlanta, 30308
  • Salary: $29.04 - $33.19 / hour
  • Job Type:Contract

Posted 7 months ago

Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.

Position: Wavespace AV/Technology Support Specialist
Location: Atlanta, GA 30308
Term: 3 months

Day-to-Day Responsibilities:
  • Assists with local on-site and off-site support for firm-sponsored wavespace functions/meetings, including a deep understanding and knowledge of network infrastructure, lab/wavespace internal networks, and the company’s network.
  • Assist with the deployment of hardware and software to end users (including the installation, configuration, and testing of more complex firm hardware).
  • Assist with provisioning and de-provisioning processing, including setting up of hardware/software for the wavespace support team
  • Assists with (or coordinates) the repair of end-user hardware and/or lab hardware and the reinstallation of software as necessary to resolve end-user incidents as well as wavespace specific technologies (e.g. MS Surface Hubs, iPads, Microsoft Surface tablets, Digital Signal Processors, Microphone systems, wireless presentation systems, etc.) including the maintenance of these technologies
  • Support of technology applications including MURAL, Miro, Zeetings, Mentimenter, Co Create, and others, etc. (Additional applications – BlueJeans, Skype, Webex, Teams).
  • AV components – Screens; Projectors; Audio/Visual matrix; Digital Signal processors; Cameras, Oblong, etc., Additional AV Components – Raritan(KVM), Box computers, NVX Endpoints, ChromeSticks, Analog Way, and 360 Cameras.
  • Support AV software – VENTUZ, Light Key (Astera Lights, Titan Lights), Appspace, Crestron, QSYS, Git Bash, Solstice, OSC Designer, and analog way.
  • Support Lab-specific hardware - Samsung Flip, MS HoloLens / Oculus Rift; 3D Printer, Digital fabrication machines. Additional Hardware – Oculus Go, Surface Studio, Drones
    • Operating System Support – Windows 10, Apple Mac OS (Both the company’s LOADSET and consumer) at an Intermediate Level.
  • Maintain on-site servers for event use (Value Creation Tool) – Windows Kiosk mode and Kiosk mode on iPads
  • Communicate and manage relationships with vendors.
  • Track and resolves all related Incidents and Service Requests in Ticket Management System, identifying sources and trends of technical problems to prevent future occurrences.
  • Under minimal supervision, provides after-hours service for escalated issues from the Service Desk, Team Lead, or wavespace stakeholder.
  • Maintain a thorough understanding of the company’s Technology organization and service offerings in order to identify how best to address end-user technology needs and incidents.
  • Understand the Firm’s business and organization sufficiently to anticipate and resolve end-user technology issues that affect the productivity of Firm personnel.
  • Understand and interpret specialized network configurations (IE-enablement of Aircast for IOS devices on the network)

Is this a good fit? (Requirements):
  • Bachelor’s degree in computer science or a related discipline, or equivalent work experience.
  • 5+ years of experience in support of IT products.
  • Extensive technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, and telecommunications.
  • Excellent interpersonal, communication, organizational, and project management skills.
  • Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment.
  • Able to work effectively with high-level customers and other management personnel.
  • Knowledge in utilizing NAS capabilities and secure storage.
  • Able to analyze network issues and report appropriately to have addressed quickly (IE – cisco proprietary)