Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.
Position: Wavespace AV/Technology Support Specialist
Location: New York, NY 10001
Term: 3 months
Day-to-Day Responsibilities:
Position: Wavespace AV/Technology Support Specialist
Location: New York, NY 10001
Term: 3 months
Day-to-Day Responsibilities:
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Assists with local on-site and off-site support for firm-sponsored wavespace functions/meetings, including a deep understanding and knowledge of network infrastructure, lab/wavespace internal networks, and the company’s network.
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Communicate and work with fellow specialists, wavespace personnel, and key stakeholders to deliver the best experiences to our clients.
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Communicate and manage relationships with vendors.
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Management and upkeep of location networking infrastructure
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Engage with various technology teams in EY to analyze and resolve networking issues
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Management of various technologies found in a wavespace, (MSFT Surface Hubs, Surface Studios, iPads, etc.).
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Managements of AV technologies (Crestron, Video walls, Projection Walls, AV Matrix, Cameras, Digital Signage, Microphone systems etc)
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Support variety of standard applications used during meetings (Mural, Miro, Mentimeter, etc).
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Support various video conferencing software for client meetings, (MSFT Teams, Zoom, WebEx, BlueJeans).
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Maintain a thorough understanding of the company’s Technology organization and service offerings in order to identify how best to address end user technology needs and incidents.
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Understand the Firm’s business and organization sufficiently.
Is this a good fit? (Requirements):
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Bachelor’s degree in computer science or a related discipline, or equivalent work experience.
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5+ years of experience in support of IT products.
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Extensive technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, and telecommunications.
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Excellent interpersonal, communication, organizational, and project management skills.
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Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment.
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Able to work effectively with high-level customers and other management personnel.
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Knowledge in configuration and deployment of new hardware/software that will be utilized for session/location.
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Knowledge in a variety of applications (Analog Way, VENTUZ, LightKey, Appspace, QSYS, Solstice).
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Knowledge of a variety of operating systems (Win10, Win11, MacOS) for OEM and enterprise deployment.
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Knowledge of using ServiceNow for ticket tracking, KB documentation, and various tasks.
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Ability to lead and manage calls to execute troubleshooting steps and deployment.
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Ability to rapidly learn new hardware and software optimize sessions at wavespace location.