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Wavespace AV/Technology Support Specialist

  • Location: Albany, 10001
  • Salary: $32.89 - $37.89 / hour
  • Job Type:Contract

Posted 6 months ago

Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.

Position: Wavespace AV/Technology Support Specialist
Location: New York, NY 10001
Term: 3 months

Day-to-Day Responsibilities:
  • Assists with local on-site and off-site support for firm-sponsored wavespace functions/meetings, including a deep understanding and knowledge of network infrastructure, lab/wavespace internal networks, and the company’s network.
  • Communicate and work with fellow specialists, wavespace personnel, and key stakeholders to deliver the best experiences to our clients.
  • Communicate and manage relationships with vendors.
  • Management and upkeep of location networking infrastructure
  • Engage with various technology teams in EY to analyze and resolve networking issues
  • Management of various technologies found in a wavespace, (MSFT Surface Hubs, Surface Studios, iPads, etc.).
  • Managements of AV technologies (Crestron, Video walls, Projection Walls, AV Matrix, Cameras, Digital Signage, Microphone systems etc)
  • Support variety of standard applications used during meetings (Mural, Miro, Mentimeter, etc).
  • Support various video conferencing software for client meetings, (MSFT Teams, Zoom, WebEx, BlueJeans).
  • Maintain a thorough understanding of the company’s Technology organization and service offerings in order to identify how best to address end user technology needs and incidents.
  • Understand the Firm’s business and organization sufficiently.

Is this a good fit? (Requirements):
  • Bachelor’s degree in computer science or a related discipline, or equivalent work experience.
  • 5+ years of experience in support of IT products.
  • Extensive technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, and telecommunications.
  • Excellent interpersonal, communication, organizational, and project management skills.
  • Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment.
  • Able to work effectively with high-level customers and other management personnel.
  • Knowledge in configuration and deployment of new hardware/software that will be utilized for session/location.
  • Knowledge in a variety of applications (Analog Way, VENTUZ, LightKey, Appspace, QSYS, Solstice).
  • Knowledge of a variety of operating systems (Win10, Win11, MacOS) for OEM and enterprise deployment.
  • Knowledge of using ServiceNow for ticket tracking, KB documentation, and various tasks.
  • Ability to lead and manage calls to execute troubleshooting steps and deployment.
  • Ability to rapidly learn new hardware and software optimize sessions at wavespace location.