User Experience Researcher

Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.

Position: User Experience Researcher
Location: Alpharetta, GA 30009
Term: 6 Months

Day-to-Day Responsibilities:

Lead the design and execution of traditional research activities (e.g., surveys, interviews); while also including more User Experience-focused research methods such as usability testing, ethnographies.
Consult on research and feedback needs with internal clients; determine methods consistent with business and customer goals and objectives.
Lead the design of the research instrument which pursues truth and results in knowledge creation while mindful of participant time.
Facilitate the development and execution of research method.
Create meaningful, action-oriented knowledge; producing professionally packaged research results.
Track and report on product performance issues and resolutions closing the research loop with product teams.
This opportunity includes running global research studies in the employee productivity space which has far-reaching impact contributing to the company’s vision of creating a better working world.
The majority of work is able to be successfully completed virtually even when offices are open.
We support a global employee base. It may be necessary to occasionally participate in meetings/research sessions outside of typical working hours. However, we offer the flexibility needed to maintain appropriate work-life balance.

Is it a good fit? (Requirements):

5-7 years experience in the field of customer/user experience; with an emphasis on research and customer feedback.
Mature knowledge and experience in quantitative and qualitative research methods such as surveys, ethnographies, usability testing, card sorting, etc. With experience executing large market-level surveys. [examples requested]
Confident and credible speaking and presentation skills.
Polished and professional written communication skills e.g., writing plans and testing results and trends. [examples requested]
Bachelors in Market Research, Human Factors, Interaction Design, Usability Engineering related field.
Broad knowledge and understanding of data visualization systems e.g., PowerBI, Tableau, and Spotfire.
Familiarity and comfort with basic statistics.