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User Experience Researcher

  • Location: Alpharetta, 30009
  • Salary: 90.78
  • Job Type:Contract

Posted about 1 year ago

Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.
Position: User Experience Researcher 
Location: Alpharetta, GA 30009
Term: 6 Months 

Day-to-Day Responsibilities:
  • Lead the design and execution of traditional research activities (e.g., surveys, interviews); while also including more User Experience-focused research methods such as usability testing, ethnographies.
  • Consult on research and feedback needs with internal clients; determine methods consistent with business and customer goals and objectives.
  • Lead the design of the research instrument which pursues truth and results in knowledge creation while mindful of participant time.
  • Facilitate the development and execution of research method.
  • Create meaningful, action-oriented knowledge; producing professionally packaged research results.
  • Track and report on product performance issues and resolutions closing the research loop with product teams.
  • This opportunity includes running global research studies in the employee productivity space which has far-reaching impact contributing to the company’s vision of creating a better working world.
  • The majority of work is able to be successfully completed virtually even when offices are open.
  • We support a global employee base. It may be necessary to occasionally participate in meetings/research sessions outside of typical working hours. However, we offer the flexibility needed to maintain appropriate work-life balance.

Is it a good fit? (Requirements):
  • 5-7 years experience in the field of customer/user experience; with an emphasis on research and customer feedback.
  • Mature knowledge and experience in quantitative and qualitative research methods such as surveys, ethnographies, usability testing, card sorting, etc. With experience executing large market-level surveys. [examples requested]
  • Confident and credible speaking and presentation skills.
  • Polished and professional written communication skills e.g., writing plans and testing results and trends. [examples requested]
  • Bachelors in Market Research, Human Factors, Interaction Design, Usability Engineering related field.
  • Broad knowledge and understanding of data visualization systems e.g., PowerBI, Tableau, and Spotfire.
  • Familiarity and comfort with basic statistics.