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Training and Development Specialist

  • Location: Deerfield Beach, 33442
  • Job Type:Permanent

Posted about 1 month ago

Position: Training and Development Specialist 
Location: Deerfield Beach, FL
Term: Direct-Hire 

The Training and Development Specialist provides guidance and overall direction of the learning opportunities, needs, strategies and standardization for the ITS teams under the Office of the Chief Technology Officer (OCTO). The role will be responsible for conducting training needs assessments, designing and delivering curriculum and learning materials with Process Owners/Subject Matter Experts as well as optimizing and managing the overall learning journey experience. This role will report into the Organizational Change Management (OCM) and Communications team within OCTO, in support of the broader ITS transformation goals.

Responsibilities:
  • Design and standardize training and development methodology, structure, and techniques
  • Review existing training programs, processes, and documentation for enhancements and improvement opportunities
  • Manage training requests (intake process) from different ITS departments and conduct training needs analysis to recommend the curriculum structure, training method, and timing to best address training requests
  • Provide onboarding, product-process-service specific, and continuing education training using various methodologies such as e-learning, micro-learning, instructor led (ILT), hybrid, technology-based, on-the-job training (OJT), on-demand, etc.
  • Provide train-the-trainer coaching, mentoring, and process standardization to SMEs/trainer
  • Monitor, analyze, and follow up on the effectiveness and usefulness of training programs
  • Manage and maintain content management tools and learning platforms
  • Consult and partner with process owners and trainers on needs assessments and recommend training solutions
  • Review and research industry trends, conduct assessments and utilize industry best practices to make and incorporate recommendations into training and development practices
  • Provide training support in other areas as needed
Job Requirements
  • Bachelor’s degree required (Learning and Development, Organizational Behavior, Organizational Design and Development, Educational Technology, Psychology, or related field)
  • At least 3 years of work experience in training and development, training needs assessment, instructional/curriculum design, and learning strategy implementation
  • Extensive training facilitation and train-the-trainer experience (including mentoring of trainers)
  • Extensive experience rolling out and managing e-Learning training tools and digital engagement delivery systems
  • Extensive experience with integrating new tools, methods, and industry best practices into training programs
  • Adaptable and innovative in design and execution of training programs, processes, and solutions
  • Experience with Articulate 360, Adobe Creative Suite, and Camtasia or Adobe Premier for training video creation and editing
  • Excellent interpersonal and influencing skills, demonstrated ability to develop positive working relationships across different teams and departments
  • Excellent presentation skills, self-motivated, disciplined, organized, proactive, and energetic
  • Knowledge and application of adult learning and multi-generational learning theory preferred
  • Comprehension of change management best practices preferred