Position: Technology Support Specialist
Location: Charlotte, NC 28202
Term: 12 Months
Location: Charlotte, NC 28202
Term: 12 Months
Day-to-Day Responsibilities:
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Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
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Laptop troubleshooting, maintenance and administration.
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Apple MacBook support and troubleshooting.
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Apple iOS and Android device support; setup and configuration.
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Knowledge and understanding of HP, Xerox and Canon print devices.
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Anticipate and respond to complex technology support issues.
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Strong knowledge and understanding of Win10, Office 365.
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Instant Messaging tools; TEAMs.
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Excellent customer service skills, meeting with users in person to resolve complex technology issues.
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Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
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Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.
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Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
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Leverage multiple resources or coordinating with other teams in order to meet customer needs.
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Facilitate the implementation and support of defined EY Technology solutions.
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Communicate system updates to customers as required.
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Coordinate, track, and maintain inventory.
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Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
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Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
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Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
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Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
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Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.
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Provide technical guidance and consult with EY customer stakeholders.
Is it a good fit? (Requirements):
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Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
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Approximately 1-3 plus years of experience in support of IT products
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Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
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Excellent interpersonal, communication and organizational skills
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Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
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Able to work effectively with high level customers and other management personnel
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Excellent Customer Service skills.