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Technical Support

  • Location: Palmetto, 30339
  • Salary: 25.0
  • Job Type:Contract

Posted 26 days ago

Our established client in the education field is seeking an experienced Technical Support Analyst for a long-term contract engagement. In this role, you will be supporting multiple sites.
Investigate, troubleshoot, and resolve hardware, software, network, and instructional technology incidents.

Responsibilities:

  • Provides assistance to users in troubleshooting IT technology.
  • Manages service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
  • Communicates bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk and technical support coordinators through the incident tracking software.
  • Assists with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
  • Documents LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
  • Sets up new devices, workstations, print stations, and assignments to default printers.
  • Maintains data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.

Required Skills:

  • 5+ years of providing end user support in an enterprise level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments.
  • Experience supporting Office 365, hardware (desktop computers, laptops, tablets, smart phones) and peripherals (printers, projectors, smart boards, scanners, and digital cameras).
  • Experience supporting Windows 10.
  • Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
  • SCCM experience is strongly preferred.
  • CompTIA A+ required; Technology certification(s) is a plus.

If this sounds like you, apply with MATRIX today!