Come work for this global leader in residential real estate franchising and brokerage, supporting a growing community of agents through technology innovation, powerful marketing, mentorship and general sales enablement.

Position: Technical Service Experience Depot Technician

Location: New York, NY

Term: 3 Months, contract-to-hire

The Technical Service Experience Depot Technician will oversee depot operations and fulfill all equipment request received such as onboarding and offboarding of employees; procurement of additional hardware; configure and setup of equipment; preparation of equipment for shipment; legal hold requests, and asset management including disposal.

Responsibilities

Fulfill equipment requisition based on business needs such as new hire, termination, legal hold, and peripherals.
Validates and procure equipment. Verify equipment availability from internal stock and work with Procurement Department if additional equipment is needed.
Maintain accurate inventory of equipment on hand/deployed at all times and participate in Hardware audits.?
Perform hands-on troubleshooting, installing and upgrading of hardware, software and configuring systems / applications.
Ensure asset management system is updated for all equipment on hand, in transit, deployed and retired.
Prepare, test, and configure equipment for deployment.
Package and ship equipment (boxing, packing materials, etc.)
Disposal of equipment that are end of life.

Technical Skill Set

Extensive hands-on experience installing and maintaining the following: Windows 10, Microsoft Office 365, MacOS
Experience with Ivanti LANDesk, McAfee Enterprise Edition, McAfee ePolicy Orchestrator and would like experience with BitLocker, MBAM, Powershell and Service-Now
Experience in virus detection and removal
Be familiar with Windows Deployment Toolkit for Imaging
Technical knowledge of laptop and desktop hardware including peripherals
Hands-on hardware troubleshooting experience
Technical knowledge of printers and scanners
Equivalent completion of two years college-level coursework in computer science, information technology and/or a related field, and two years of general computer installation, maintenance, and repair experience in a support environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above
A+ certification preferred

Non-Technical Skill Set

Maintain a high level of initiative and dedication and work well under pressure
Strong attention to detail
Skilled in organizing tasks and able to handle multiple priorities and possess a high degree of flexibility
Effective time management
Take full ownership and responsibility for problems, as an individual and/or as a part of the team
Effective communication with team players across the company and across multiple levels of the organization
Continue follow-ups as necessary until problem is resolved or project is over
Manages expectations throughout the process by keeping the customer informed regarding status and timing
Notify customers, supervisor and/or manager as soon as a commitment may be missed
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Document work being performed
Ability to lift and bend with 50 pounds