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PC Technician

  • Location: Sunrise, 10018
  • Job Type:Contract

Posted 13 days ago

Join a mission-driven organization, where your work matters and a diversity of ideas and backgrounds are welcomed. We are seeking a Level 1 Systems Engineer to join our client for a contract opportunity. The Systems Engineer I installs, maintains, troubleshoots, and repairs computer systems; provides technical support for users; assists in submission and tracking of Incident and Service requests, and assists in the management, maintenance, and enhancement of systems.

What You’ll Do:

  • 80% of time is providing Help Desk Level 1 support of devices, networks, and applications; 20% of time is project based
  • Use Jamf and Intune to provision laptops and distribute packages
  • Onboard and Offboard accounts using Azure and Google Workspace
  • Support physical and virtual network infrastructure
  • Support AV in large meetings and webinars
  • Respond to applicable monitoring system alerts as primary resource, communicate issues as appropriate internally
  • Maintain documentation
  • Own issues and manage them in a logical and systematic manner
  • Remote diagnosis and resolution of incidents and service requests, including escalation to the appropriate internal team where the incident/service request cannot be resolved at 1st line
  • Accurately capture information when logging an incident or a service request, ensuring that troubleshooting steps are detailed and that >95% of logged incidents and service requests meet our internal quality checking criteria
  • Previous experience supporting Chrome Books a plus

Who You Are:

  • Bachelor’s degree or equivalent work experience
  • 1+ years of experience desired
  • Retail or other customer service based experience
  • MacOS and Windows 10 troubleshooting experience required
  • Experience with Azure or G Suite administration
  • Experience with Helpdesk ticketing systems
  • TCP/IP Network troubleshooting
  • A/V experience, including Zoom conference rooms, meeting, and webinar setup and troubleshooting
  • Experience configuring printers and print servers
  • Experience performing user management via LDAP or MS Active Directory
  • ACMT, HDI, ITIL, Network+ certifications a plus
  • A champion for End Users. (People First)
  • Thrives in a team environment. (One Team)
  • Strives to work smarter, not harder (Stay Curious)
  • A systematic troubleshooter
  • Sees advances in technology and changes in the business as opportunities to become more efficient or deliver better outcomes.