System Support Analyst

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

• Provide support for all end user computing services on desktop, laptops and tablets the Windows 10 operating system.
• Provide support for mobile devices, on the IOS operating system, including iPhones and iPads.
• Provide support for printers, peripherals, audio visual equipment in meeting rooms.
• Provide support for Microsoft 365 productivity tools.
• Respond to and resolve incidents and service requests for workstation services.
• Analyze incidents and escalate to other IS support teams as needed.
• Document work logs and resolution of tickets in our ServiceNow system to ensure that the information is available to the rest of the End User Services team and the Service Desk.
• Assist with developing Knowledge Base articles based on resolution of incidents.
• Document team processes and procedures.
• Participate in an after-hours on-call rotation.
• Assist with Service Desk phone lines during peak periods.
• Assist with problem management.
• Other tasks as required.

• High School diploma or professional diploma in a technical discipline.