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Support Analyst

  • Location: Irving, 75063
  • Job Type:Contract

Posted 9 days ago

Position: Support Analyst
Location: Irving, TX
Term: 12 months
Day-to-Day Responsibilities:
  • Provide L3 production support for 7QSR Application within the Organization.
  • Must be flexible to work in shift of 2 PM CST till 10 PM CST (with flexibility of on call support on weekends).
  • Reporting & tracking incidents in ticketing tool like JIRA, SNOW (Service Now).
  • Define and follow best proven support process for team.
  • Identify scope of work for automation minimize toil work to keep team productive.
  • Running Daily, Weekly, Monthly reports for Program needs.
Is this a good fit? (Requirements):
  • Minimum 5+ years of Production Support Experience.
  • Basic knowledge of Mobile based applications.
  • Knowledge on Mobile app architecture works. (Front end & backend)
  • Knowledge on running queries in MongoDB & SQL queries.
  • Mid-level knowledge of micro service Architecture.
  • Mid-level knowledge of AWS CloudWatch, Lambda function and other frequently used services in Cloud technology.
  • Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, and Client standards and processes.
  • Good communication & leadership skills to drive team and coordinating with various stakeholders.