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Specialist Technology Support

  • Location: Des Moines, 50309
  • Salary: $30.20 - $30.20 / hour
  • Job Type:Contract

Posted about 1 month ago

Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.

Position: Specialist Technology Support
Location: Des Moines, IA 50309
Term:  3 months

Day-to-Day Responsibilities:
  • Act as a sub-area or national resource in Technology Support Services (OSS), applying technical knowledge to develop and implement solutions to complex technology issues.
  • Develop complex action plans and strategies.
  • Working as a technology support project leader, ensure that appropriate tools, techniques, and standards are being utilized.
  • Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSS, and firm needs and objectives.
  • Anticipate and respond to complex technology support issues.
  • Design, develop and implement cost-effective solutions.
  • Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
  • Oversee or participate in local, area or nationally defined projects.
  • Leverage multiple resources, coordinating team initiatives in order to meet customer needs.
  • Facilitate the implementation and support of defined solutions.
  • Communicate system updates and their impact on the customer.
  • Document and track the status of inquiries, coordinate appropriate responses, and follow-up to ensure client satisfaction.
  • Perform software upgrades and testing.
  • Identify, evaluate and implement new uses of related IT technologies.
  • Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
  • Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
  • Provide technical guidance and consult with various Information Technology (IT) and customer stakeholders.
  • Share solutions throughout Americas Information Technology (AIT) using appropriate channels.

Is this a good fit? (Requirements):
  • Approximately 5 plus years of experience in support of IT products.
  • A bachelor's degree in Computer Science or a related discipline, or equivalent work experience.
  • Extensive technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications.
  • Excellent interpersonal, communication, organizational, and project management skills.
  • Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment.
  • Able to work effectively with high level customers and other management personnel.