Term: 9+ months, possible conversion to perm
Location: Remote, USA
Our client is seeking a ServiceNow Guru to joint their team and work magic on their ServiceNow platform! As the resident Workflow Wizard, Problem-Solving Prodigy of the ServiceNow Realm, you'll be responsible for making the business run smoothly.
Responsibilities include:
- Building workflows that make our business processes run like a well-oiled machine (think Formula 1, not bumper cars)
- Solving problems that make other people want to pull their hair out, determining the root cause, and implementing preventative/corrective actions
- Collaborating with cross-functional teams, stakeholders, and other thrill seekers to break down requirements and build solutions that meet/exceed their needs (with minimal screaming)
- Training and mentoring other team members on the ServiceNow platform
- A degree in Computer Science, Software Engineering, or a diploma from the School of Hard Knocks (with a major in ServiceNow)
- 3-5 years of proven ServiceNow development and/or administration, as well as an advanced level understanding of ServiceNow (version San Diego and above)
- Experience with core platform components, including ITSM, ITOM, CMDB, and CSM data structures and applications
- 1-2 years of experience crafting flows in Flow Designer
- Experience creating request forms, developing integration with external systems, and implementing security (including Access Control Lists)
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Working knowledge of Automated Testing Framework (ATF)
- Working knowledge or experience with e-Bonding or e-Bonding concepts
- Understanding of agile methodologies and software development lifecycle
- Self-motivated and highly invested in the ServiceNow ecosystem
- Ability to work in a fast-paced environment and deliver high-quality work on tight schedules
- Proactive, self-motivated, creative, and independent
- Ability to troubleshoot complex workflows and turn complex business processes into workflows that everyone understands
- Great sense of humor
- CMDB and building solutions leveraging the CMDB
- ITOM, Discovery, and Event Management
- Service Catalog, Service Portal, and UI Builder
- Managed services provider and/or data center operation