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Service Support Technician

  • Location: Pickerington, 06450
  • Salary: $60000 - $70000 / year
  • Job Type:Permanent

Posted about 2 months ago

Seeking a highly motivated Service Support Technician. This is a fulltime, permanent position located in Meriden, CT requires traveling regionally 25% of the time. This technician with limited supervision, executes customer support activities involving the installation, modification, repair, upgrade, and start-up of Hi-Temperature Imaging Cameras for the industrial market (paper/pulp, cement plants).



  • In-house and field troubleshooting/repair and isolating of equipment issues/malfunctions and taking corrective actions, analyzing hardware or software issues; work closely with other Service members, as well as manufacturing sites and Engineering, to locate and correct system faults.
  • Conduct on-site start-up assistance or installation of equipment and systems, using established testing procedures and training to ensure proper function of systems. Provide familiarization to the customer on system hardware/software and its basic modes of operation.
  • Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
  • Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.
  • Provide technical support by phone/email as needed.
  • In House Troubleshooting and Repair.
  • Technical Support (by phone/email).


  • Associates Degree in electronics/electronics repair.
  • Mechanical aptitude.
  • Basic soldering skills.
  • Ability to read schematics/drawings, both mechanical and electrical.
  • Good verbal communication skills.
  • Good organizational skills, typing/keyboarding skills and written reporting skills.
  • Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
  • Must be logical and analytical in approaching solutions to problems.
  • Understand and adhere to all safety policies on the job.
  • Ability to lift at least 50+ pounds.
  • Ability to travel 50% of time as needed.
  • US Citizen with passport and ability to travel in North & South America as needed.
  • Must have a valid driver’s license.



  • A.S. degree in electronics preferred; or 1-3 years in a technical support/service position