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Senior Support Engineer - REMOTE

  • Location: Meriden, 64650
  • Salary: $90000 - 120000 / year
  • Job Type:Permanent

Posted 13 days ago

Seeking a highly motivated Senior Support Engineer who, with limited supervision, executes customer support activities involving the training of complex nuclear measurement equipment and systems.  This is a fulltime, fully remote, permanent position and can sit anywhere in the United States, traveling regionally 50% of the time. 
 
ESSENTIAL DUTIES:
  • Provide high level support on application specific software products, both at the user and application level via phone, electronically or at customer sites.
  • Develop training materials 
  • Deliver Training classes to groups of 6-12 customers at one time.
  • Perform consulting services on products: such as customized software and/or reports.
  • Gather requirements for custom Training and Services and estimate effort.
  • Review and prepare materials for each course to be taught to ensure compliance with our Training quality requirements
  • Select, prepare and/or approve all training materials for courses.  This should include text, references, examples, exercises, and visual aids.
  • Teach courses at customer site or virtually.
  • Provide assistance with special customer requested variations to supplied software or services.
  • Initiate ideas for new service offerings including justification of products through economic analysis and market analysis.
  • Provide Hardware/Software support to customers, Service and Sales Engineers.
  • Assist with equipment procurement and setup of courses.
  • Enter problem reports for software and hardware issues when required.
  • Implement custom software at customer site or remotely.

ESSENTIAL REQUIREMENTS:
  • Strong technical knowledge o Genie 2000, Apex-Gamma, APEX-InVivo, ISOCS and LabSOCS and working knowledge of gamma spectroscopy.
  • Strong written and verbal communication skills.
  • Familiarity with programming and SQL Server
  • Self-starter with ability to learn new products and skills as needed.
  • Excellent organization and time management skills.
  • Ability to interact professionally and diplomatically with a variety of co-workers and customers.
  • Ability for up to 60% travel.
  • Ability to lift up to 40 lbs. unassisted.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
  • Ten or more years’ experience with products applications in a nuclear power plant environment.
  • B.S. in Engineering, Physics, Math or a closely related field, or 10+ years related application experience.