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Senior Desktop/Tech Support

  • Location: Waltham, 02451
  • Salary: $28.78 - $29.50 / hour
  • Job Type:Contract to Hire

Posted about 1 month ago

Come work for this global leader in residential real estate franchising and brokerage, supporting a growing community of agents through technology innovation, powerful marketing, mentorship and general sales enablement.

Position: Senior Desktop/Tech Support

Location: Waltham, MA 02451

Term: 3 Months

HYBRID role: mostly remote, but can be onsite if needed

Responsibilities

  • Provides hands-on and REMOTE user support by troubleshooting hardware and software problems for desktop and laptop computers.
  • Configures workstations for new users and upgrades existing equipment and software.
  • Sets up and maintains network and telecommunication systems.
  • Troubleshoots LAN, and connectivity issues.
  • Utilizes ticketing system to update customers.
  • Re-images computers, performs data migrations and restorations, and conducts remote problem solving.

Experience

  • Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
  • Years Exp: 5 - 10.
  • Experience: Relies on extensive experience to plan and accomplish tasks .
  • Leadership/Contributions: Leads and directs the work of others.
  • Advanced Degree or Certifications?: Yes.