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Salesforce Business Analyst

  • Location: Charlotte, 28202
  • Salary: $61.26 - $67.66 / hour
  • Job Type:Contract

Posted about 1 month ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Lead Business Execution Consultant
Location: CHARLOTTE, North Carolina, 28202
Term: 12 months

Day-to-Day Responsibilities:

  • Supporting Commercial Real Estate (CRE) users around day-to-day usage of the CRE CRM platform, providing answers to end user questions, supporting the building and enhancements of custom reports and dashboards, and supporting data integrity efforts and adoption of tools for CRE.
  • Work with business leadership to understand business process requirements and translate requirements into a technology and process design in Salesforce.
  • Participate and oversee User Acceptance Testing and production validation related to tool enhancements.
  • Perform ad-hoc data analysis as needed to support project activity.
  • Effectively communicate with business partners as it relates to progress of CRM initiatives.
  • Document processes and business requirements as well as articulate impacts to existing business processes.
  • Establish and maintain strong relationships with business and technology partners.
  • Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives.
  • Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
  • Review strategic approaches and effectiveness of support function and business performance.
  • Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations.
  • Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.
  • Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives.
  • Influence, guide and lead less experienced Strategy and Execution staff within the group.


Is this a good fit? (Requirements):

  • Salesforce (Administrator / Business Analyst) experience – platform understanding, ability to create reports and dashboards, and comfortable training users.
  • Agile experience (i.e., Product Owner) – understanding of Scrum framework, experience working with end users and development teams, writing user stories/acceptance criteria, and familiar with Jira.
  • Team-player, problem-solver, and self-motivated - Someone who can handle ambiguous tasks and dive into the details to figure out our next steps, suggestions, and/or questions. Someone who focuses on successful outcomes.
  • Financial Institution experience.
  • 5+ years of Management Consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.