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Sales Support Specialist

  • Location: Meriden, 06450
  • Salary: $50000 - $70000 / year
  • Job Type:Permanent

Posted about 1 month ago

Provide inside-sales support to field sales team and customers requesting technical commercial quotations for products and services. Key skills include ability to absorb and retain technical product knowledge; ability to multi-task and thrive in fast-paced environment; solid organizational, follow-up, and planning abilities; strong communication skills, both verbal and written; ability to work in a team environment. Position responsibilities include: answer incoming sales team and customer phone calls, inquiries, emails; probe for technical needs/requirements and recommend appropriate solutions; route qualified opportunities to the appropriate Account Manager and/or technical support staff for further development and closure; prepare product quotations and respond to formal RFQs; partner with the Account Managers to support their needs in the customer relationship cycle.

 

ESSENTIAL DUTIES:

  • Answer incoming sales team and customer phone calls, inquiries, emails swiftly and professionally
  • Probe for technical needs/requirements and recommend appropriate solutions
  • Route qualified opportunities to the appropriate Account Manager and/or technical support staff for further development and closure
  • Prepare product quotations and respond to formal RFQs
  • Utilize Excel to prepare basic financial evaluations/analysis on discounts & margins for quote pricing
  • Manage internal and external customer relationships and maintain strong communication and response, handling issues appropriately and in a timely manner
  • Partner with the Account Managers to support their needs in the customer relationship cycle
  • Work with other departments to meet objectives: Sales, Engineering, Physics, Service, Operations, Finance, Logistics

 

ESSENTIAL REQUIREMENTS:

  • Minimum Associates Degree in technical or science background
  • Ability to absorb and retain technical product knowledge
  • Strong written and verbal communications skills
  • Ability to multi-task, prioritize, follow-up, and manage time to meet deadlines
  • Sense of urgency, ownership and commitment to meeting internal & external customer needs
  • Ability to work in a team environment
  • Good organizational and planning skills, attention to detail
  • Solid skills in Microsoft programs: Excel, Word, PowerPoint, Outlook

 

ADDITIONAL REQUIREMENTS

  • Experience working with SalesForce or similar CRM tool
  • Working knowledge of SAP or similar ERP/MRP systems

 

AMOUNT OF EXPEREINCE REQUIRED:

1-2 years of customer service/sales related work

 

EDUCATIONAL REQUIREMENTS:

Minimum Associates Degree in technical or sciences area

 

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Qualifications

Education

Required

Associates or better.

Experience

Required

1-2 years of customer service/sales related work