Position: Resident Engineer - Service Routing IP/MPLS Subject Matter Expert
Pay rate: $66.67/hr.
Location: Richmond, VA 23173
Term: 12 Months Contract

Day-to-Day Responsibilities:

Interface with the local Customer Network Operations Center personnel.
Support customer’s NOC Operations and Maintenance Engineering Staff to develop Operations Readiness.
Establish documented processes and procedures to improve NOC visibility to the EMS’s and associated Network Elements.
Enhance the Client Outage Management and Notification processes.
Define IP MPLS provisioning standards and develop a consistent process guideline to further reduce fault restoration timelines.
Provide continued On-The-Job (OJK) Knowledge transfer to Client NOC personnel.
Provide technical support/troubleshooting for all Nokia network/services operational issues related to network or services to include MPLS, DWDM, and Microwave.
Provide support to Architects in the development/testing of new services including LAB testing.
Provide technical consultation to EOC group and Engineering staff (adhering to DE’s Architecture standards).
Take lead in opening and managing the progression of Nokia TAC tickets associated with network and services.
Proactively assess NSP alarms associated with network and services to engage the EOC group as needed.
Develop operational MOPs as required to perform operational activities or nodal software upgrades.
Provide knowledge transfer on MPLS.
Monitoring and surveillance activities.
Command Line Interface for Nokia routers and switches.
NSP EMS Familiarization.
New network element configuration/Network routing setup.
IP Element configuration.
Event detection and isolation/Fault resolution.
Routine diagnostics and corrective action management.
Evaluate customer skillsets and develop training plan.

Is it a good fit? (Requirements):

Required to work onsite with Nokia customer in Richmond, VA.
Must be Service Routing subject matter expert on Nokia NSP, knowledgeable on NOKIA 77xx Service Routing devices (Hardware/Software/Diagnostics).
Must be strong communication skills, will work onsite with customer teams to provide support and assistance.