Job Description

Outstanding long-term contract! A well-known Financial Services Company is looking for a RCSA Credit Card Merchant Services Analyst in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months

Required Skills & Experience

Strong written communication skills to create written evidence and artifacts (must have strong grammar skills).
Ability to perform Root Cause Analysis within regulatory environment (UDDAP, Reg P, etc.).
SharePoint - Intermediate level skills.
Ability to perform research (identifying issues, investigations, problem solving, critical thinking, ability to make determinations. (Constantly asking questions).
Direct experience or strong knowledge of Credit card products &/or a background in Retail/ Merchant services.
Investigative and critical thinking skills.
Robust productivity experience (ability to meet production goals while keeping quality high).
Ability to adapt and change directions.
Ability to work in team environment (18+ team).
2+ years of Business Operations or Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

What You Will Be Doing

Conduct research of closed customer complaints to determine whether the complaint is a result of a control gap within the organization.
Perform root-cause analysis to determine cause of complaint and if it is repeatable.
Pull text analytics and reviewing analysis.
Work within SharePoint & (future state) PEGA to log justification reasons.
Create PowerPoint presentations to present findings.
Write executive summaries and narratives with strong details for results).
Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.
Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics.
Determine areas of strength or Business Execution opportunity within defined scope of work.
Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations.
Utilize independent judgment to guide moderate risk deliverables.
Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business.
Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business.
Collaborate and consult with leaders and executive management.
Provide work direction to less experienced Strategy and Execution staff.