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Project Manager Technical Operations - REMOTE

  • Location: Kennesaw, 30144
  • Salary: 58.0
  • Job Type:Contract

Posted 16 days ago

Exciting 6 month 100% remote contract (must be in EST) opportunity for Technical Operations Manager!

The role of Operations Manager will help elevate the Technical Operations team to the next level in its group maturity. Helping to design and implement processes and efficiencies will allow the group to scale. Building out KPIs as well as aligning project management priorities will allow the team to focus on technical enablement for the success of the company and the increased retention of customers allowing for the growth of the organization.

What you will be doing:
  • Deliver organizational KPIs internally and to Board of Directors
  •  Interact with Finance team to drive reporting and analysis on all Tech Ops financial metrics
  • Manage Tech Ops Case backlog metrics across all functional teams
  •  Responsible for the delivery and maintenance of all Tech Ops dashboards and reports
  • Enable new Tech Ops teams acquired through M&A
  • Review of key project estimates, engaging different teams to ensure alignment
  • Work cross-functionally with our partners in Sales, Finance, HR, Marketing, and Customer Success to support business initiatives
  • Update weekly, monthly, and quarterly presentations with the latest business results and enrich the talk track with your commentary and contextual insights
  • Engage in other strategic Tech Ops organizational efforts as needed

• 2-3 years of Analytics experience
• 5 years of large scale, complex project management experience
• High proficiency levels in Salesforce, Smartsheet and Jira for reporting / dashboards and case management