Position: Production Support - RunOps and Monitoring
Location: Irving, TX
Term: 6 months

Day-to-Day Responsibilities:

Handle incoming tickets for supporting our stores.
Work in a fast past 24x7 role that requires rotating on call rotations.
Monitor our dashboards, reports and alerts to ensure the highest availability.
Work closely with other SRE members to improve our observability and SRE Maturity.
Work cross-functionally with the various teams in the organization and help establish SLOs and then help teams consistently achieve those SLOs.

Is this a good fit? (Requirements):

Bachelor's degree.
5+ years of experience supporting complex distributed systems.
3+ years of experience in managing/supporting public cloud-based infrastructure (AWS or Azure).
3+ years of experience with running and/or managing large infrastructure services with multiple availability regions Public Cloud (AWS, GCP, Azure).
2+ years DevOps experience.
Experience managing IOT devices in Microsoft Intune.
Experience implementing and evangelizing the principles of the Google SRE handbook.
Experience building MongDB and NoSQL queries.
Experiencing managing PM2 Batch processes.
Experience with Python, Java script, Node.js, YAML and similar languages.
Experience managing and supporting AWS Lambda or other serverless workloads.
Experience with RCA’s, Monitoring and Alarming in all environments and familiar with tools like Mongo Charts, New Relic, CloudWatch, Service Now.
Experience using Postman.
Experience participating in Scrum/Kanban, AGILE workflow technologies and using JIRA, Confluence and OneDrive.
Working experience with IoT devices, and Microsoft Intune.
Retail SRE Operations experiencing managing in store devices and IOT.
Ability to work from office minimum 3 days per week.
Exceptional verbal and written communication skills.
Strong technical troubleshooting skills.