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Production Support Engineer

  • Location: Jacksonville, 32256
  • Salary: $90000 - $120000/ year
  • Job Type:Permanent

Posted about 2 months ago

This international financial services industry leader has immediate full-time needs in Jacksonville, FL for Production Support Engineers. These positions require working onsite at least 2 days per week in a hybrid working model. This division consists of many domain and sub-domains like Trade management, Investor space, Trust and Agency of securities, client positions management, custodian business, Cash/wire payments (both internal and external via Swift, crest, and Mint), Channel’s space, messaging billing and Trade Finance, and Lending area. We are looking for a Production Support Engineer to join the team and take on work that includes some areas that are very demanding and critical to business and client deliverables. This also includes Subdomains, such as transaction banking, NAV calculations, corporate actions, and Corporate banking applications that service the needs of business areas spread across all APAC, EMEA, US regions, and production support Engineering team spread across globally.

•    Managing a set of Global Transaction Banking (GTB) applications.
•    Overseeing the resolution of complex incidents, ensuring the right problem-solving techniques and processes are applied.
•    Managing Business stakeholder relationships and assisting in defining and managing Operational Level Agreements (OLAs) with Global Transaction stakeholders.
•    Conducting event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment, and acting on instruction of a run book.
•    Providing strict production gatekeeper function by reviewing the solutions coming from application services and ensuring that nothing goes into production operations, unless all prerequisites have been met.
•    Collecting, interpreting, and responding to changes in production data, providing input, and contributing to production management related audits

•    3-4+ years of Production Support experience in a UNIX/Linux/Oracle environment.  Demonstrated Scripting and Automation experience.
•    Good understanding of the end-to-end application support process, escalation procedures, and familiarity with all support tools that will be used to provide effective support in the relevant area (such as service operations).
•    Experience applying technical solutions to improve the stability of production environments.
•    Understanding of the flow of data through the application infrastructure and ability to provide operational support, as well as understanding of Service Operations development, and ITIL Service management framework (such as incident, problem, and change processes).
•    Knowledge of Operating systems (such as UNIX and Windows), underlying infrastructure environments, and database environments (such as Oracle, MS-SQL, Sybase, and No SQL).
•    Familiarity with Scripting languages (such as UNIX shell and PowerShell, PERL, Python, GitHub, Spring boot, JAVA/.NET and similar programming languages).
•    Excellent communication skills, both written, and spoken
•    Self-motivated
•    Analytical mindset, problem solver
•    Flexibility with work hours
•    Prefer ITIL Certification and/or Cloud certification